NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

Nebra Outdoor Hangs/Stalls often - Requires Reboot often? #158

Closed Kayz86 closed 3 years ago

Kayz86 commented 3 years ago

A few friends and I have a few nebra outdoor devices between us, I have just learned that one of the devices was just hanging with no activity going on?

Device 1

One of our devices was not performing for almost 24 hours, there was an odd activity of a challenge being created and that's it.

So after looking at the dashboard tonight, I noticed:

I couldn't understand why the mine was so busy when it wasn't doing anything for the last 24 hours according to the Helium activity list?

So I decided to reboot it remotely.

After doing that the mine started to operate as normal, with the activity list growing every 20-30 minutes on the helium network. Just look at the huge CPU difference.

Device 2

This device has been fine, until today. I just noticed the activity list stopped 7 hours ago. Again I don't understand why there are no activities for such a long time?

Looking at the dashboard I suspect it's a similar issue as Device 1:

Again CPU is high when it has not been doing anything for the past 7 hours?

I am now going to reboot Device 2.

Device 3

This device has had fewer issues than the other 2 devices, it also has a busy activity list without any huge breaks in between.

Why does the Nebra devices hang so quickly and in this way? Do I need to reboot the miners periodically for them to function properly?

vpetersson commented 3 years ago

Please contact support@nebra.com

Kayz86 commented 3 years ago

Although i have rebooted the devices and they appear to be working fine now, this was a generic question for discussion regarding why the devices hang like this.