search

NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

No Onboarding key #165

Closed Nwilati closed 3 years ago

Nwilati commented 3 years ago

Mac address of the unit (Shown as ETH on sticker): F0:4C:D5:AB:D6:B4 • Frequency of the unit (Shown as Freq on sticker): 868 • How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular): Eth • How are you powering the unit? Original power supply • initial setup of the hotspot: N/A • What make & model of phone are you using? iPhone 11 • What version of the Helium App are you using? latest • Do you have any screenshots of any error codes? Yes

Syn to Helium network @100%

Mac address of the unit (Shown as ETH on sticker): F0:4C:D5:AC:75:E9 • Frequency of the unit (Shown as Freq on sticker): 868 • How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular): Eth • How are you powering the unit? Original power supply • initial setup of the hotspot: N/A • What make & model of phone are you using? iPhone 11 • What version of the Helium App are you using? latest

device’s code does not exist on @ dashboard.nebra.com when adding a new device

Syn to Helium network @100%

ticket ID #269571.

Nebra_key Nebra_addnew

Nwilati commented 3 years ago

Can anyone please help me with the issue ? Thank you

Nwilati commented 3 years ago

And I am very much aware that this issue is not related to documentation however I can’t find anyone from Nebra engineering team that would respond , so please let me know what to do , thank you

salmanfarisvp commented 3 years ago

Please check the mail, shared the details.

Closed this issue, since it's not related to documentation.