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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Faulty Nebra Outdoor unit - needs replacing #168

Closed Kayz86 closed 3 years ago

Kayz86 commented 3 years ago

I have 4 outdoor devices, they all perform fine except 1.

  1. Everytime there is a firmware update by Helium my device crashes and it requires for me to contact support to do a clean install. This has happened at least 3 times now consecutively.

  2. Just 4 hours ago 11 pm (UK Time) my device crashed tonight and I could not access the diagnostics page. I then had to do a restart via the dashboard to get it back to some normality, but it keeps connecting and disconnecting from the blockchain.

I have sent numerous emails but it is falling on deaf ears, Salman appears to be manning the only support line all by himself. Last sent an email 2 days ago still have not had any support or response.

The Nebra device I have is faulty and I would like to have it replaced, please my order number is #2939 for your reference.

salmanfarisvp commented 3 years ago

Please share hotspots details to sales@nebra.com.

I'm closing this issue, since it's not related to documentation

Kayz86 commented 3 years ago

Please share hotspots details to sales@nebra.com.

I'm closing this issue, since it's not related to documentation

Hi i had sent emails over 3 days ago no response, you can look at the most recent ticket which i have responded to almost 10 hours ago with my device details.

Ticket #272954

Thank you