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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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hotspot not in sync for over a week #171

Closed dmtimdc closed 3 years ago

dmtimdc commented 3 years ago

Describe the bug Since My Nebra indoor is down since aug/28/2021 23:57:21 Probably an update then? The network interface went dead then.

On Monday aug/30 I power cycled the device and then it booted normally and the network seemed to be alive again. But it seems not to come back in sync.

Expected behavior Can you have a look at it? and provide me a solution, or an explanation, why?

Screenshots

Helium Address | View on Explorer -- | -- Sync Percentage | 0.00% Height Status | 0 / 1001730 Firmware Version | 2021.09.03.0 Frequency | 868 Region Plan | EU868 Variant | Nebra Indoor Hotspot Gen 1 Miner Connected To Blockchain | False Miner Relayed | False -- | -- ECC Detected | True Ethernet MAC Address | 00:BD:27:78:0A:EB WiFi MAC Address | 16:B7:56:58:9C:DC Hardware Serial Number | 00000000ad516a59 Bluetooth Detected | True LoRa Operational | True

Additional context Add any other context about the problem here.

dmtimdc commented 3 years ago
Sync Percentage | 0.00% -- | -- Miner Connected To Blockchain | **True** Some times **True** sometimes **false** Height status 0/xxxxx firmware version updates come true
vpetersson commented 3 years ago

This is not a support forum. Please contact support@nebra.com.