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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

Constant crashing/out of sync #174

Closed Spartan268 closed 3 years ago

Spartan268 commented 3 years ago

Hello there,

I keep having issues with my gen 1 indoor miner dropping off. The mine will work fine then IP diagnostics shows an old time or becomes unavailable entirely and the miner falls out of sync.. Pretty much have to power cycle 3-4 times a day since the most recent update 2021.09.03.0 it will come back for a few hours then same thing again. The best experience I’ve had with the miner so far was 3 days without having to do anything with it.

I need a solution for this problem. I’ve bought a fan which I’ve placed underneath the miner as the temp was regularly going above 80c I thought this was the problem but it’s still happening.

Aaron previously helped me when my miner wasn’t syncing for two weeks when I first got it. Can I please have as good assistance as that again?

sajmi commented 3 years ago

I have the same problem. Nebra team please help me. Ticket already created -> Ticket (#273896)

vpetersson commented 3 years ago

GitHub is not used for support. Only tickets submitted to support@nebra.com will be processed.