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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

Hotspot needs attention #204

Closed StretchZa closed 2 years ago

StretchZa commented 2 years ago

Hello I received my nebra hotspot on Monday set it up through wifi it was online and syncing for about 3 days and then out of nowhere it just went offline and not syncing. I tried everything they mentioned on discord and the blogs, tried restarting it, rebooting it, unplugging it and plugging it back in. I opened it up maybe something was loose that wasn't the case. I Checked the port forwarding it's all fine. I connected it through Ethernet now but still same issue. It's connected only to the internet. I know a lot of people just say to wait but I don't think that would help me cuz it's not syncing so what am I waiting for. I can't run diagnostics through the app cuz it won't let me pair it through Bluetooth I keep on running to the same issue as well as typing the IP address to the browser it gives me no information on my hotspot. Ticket #283963 if anyone can help I'd really appreciate it! My hotspot's name is cheerful boysenberry porpoise Screenshot_20211007-124458 Screenshot_20211007-124545~2 Screenshot_20211007-170540

Shujasheikh commented 2 years ago

Hi, NebraLtd/Helium-Guides

What are you expecting from Resberry PI? Be patience will take time not forever.

Thanks

On Fri, 8 Oct 2021, 15:24 StretchZa, @.***> wrote:

Hello I received my nebra hotspot on Monday set it up through wifi it was online and syncing for about 3 days and then out of nowhere it just went offline and not syncing. I tried everything they mentioned on discord and the blogs, tried restarting it, rebooting it, unplugging it and plugging it back in. I opened it up maybe something was loose that wasn't the case. I Checked the port forwarding it's all fine. I connected it through Ethernet now but still same issue. It's connected only to the internet. I know a lot of people just say to wait but I don't think that would help me cuz it's not syncing so what am I waiting for. I can't run diagnostics through the app cuz it won't let me pair it through Bluetooth I keep on running to the same issue as well as typing the IP address to the browser it gives me no information on my hotspot. Ticket #283963 if anyone can help I'd really appreciate it! My hotspot's name is cheerful boysenberry porpoise [image: Screenshot_20211007-124458] https://user-images.githubusercontent.com/92168491/136573654-fa3c43cf-f2ad-4e13-ad69-7fbdbbd2d59c.png [image: Screenshot_20211007-124545~2] https://user-images.githubusercontent.com/92168491/136573689-af5ec7d6-26b6-4bd7-aff3-0e575ed650dd.png [image: Screenshot_20211007-170540] https://user-images.githubusercontent.com/92168491/136573709-cf31fb92-12db-4d81-8688-cdca59232b3c.png

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StretchZa commented 2 years ago

I get that. Some people got the same hotspot after i did on Monday and they're already synced and online. Mine isn't even connected to the blockchain or syncing but sure I'll give it a few more days.

shawaj commented 2 years ago

Please email support@nebra.com

shawaj commented 2 years ago

Looks like the issue is the storage being full. Did you buy this from someone second hand?

StretchZa commented 2 years ago

I did not buy it second hand got it straight from nebra i ordered it on March 1st

StretchZa commented 2 years ago

I did email nebra support but they haven't responded to me.

StretchZa commented 2 years ago

Ticket #283963