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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Miner won't sync - fast flashing green light - Bluetooth can't connect #220

Closed TheSZA closed 2 years ago

TheSZA commented 2 years ago

Nebra hotspot keeps going offline/ won't come online. When rebooting it has a fast flashing green light that appears. It may connect, but will subsequently come offline again. Have tried this with cable and without.

Bluetooth is also not enabling a diagnostic report to be run on the miner.

Addrsss is 112B2e9UPhwBPVZW6Cc1dsDYMaf7JmKnhd7pTb7cyUYQzywKedZd

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior A clear and concise description of what you expected to happen.

Should be online and sync with blockchain. Bluetooth should allow connection and diagnostic.

Screenshots

Screenshot_20211006-201738

Please see error message above I receive when trying to connect via Bluetooth.

Google pixel 4a being used with helium app.

KevinWassermann94 commented 2 years ago

This is not a support channel. Please send a mail to sales@nebra.com

TheSZA commented 2 years ago

Have done so. How can I get some support with something if they don't respond. Also, there is no guidance on troubleshooting error I've included above