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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
29 stars 24 forks source link

Storage purge and api listener IP address #237

Closed andy210000 closed 2 years ago

andy210000 commented 2 years ago

hi

my Nebra indoor miner had a storage purge about 10hrs ago and since then the hotspot is now at block 1 of the blockchain sync and is not moving ? Can you please advise how I resolve this?

separate issue is the public IP address of my device is not the same as the listener api address which is causing issues with witnessing my and sending beacons . Please advise how to fix this as a reboot of the device has not resolved this

hotspot name ambitious umber mule

salmanfarisvp commented 2 years ago

Sorry to hear that, can you please share the below details to sales@nebra.com for further investigation?

Model of unit (Indoor or Outdoor) Mac address of the unit (Shown as ETH on sticker) Frequency of the unit (Shown as Freq on sticker) What country are you using the miner in? How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular) How are you powering the unit? (Included adaptor, POE, Third-party adaptor)

I'm closing the issue since it's not related to documentation.

andy210000 commented 2 years ago

hi @salmanfarisvp i have but like all support calls never get a response please reopen this