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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

Miner stuck loading #240

Closed prandash closed 2 years ago

prandash commented 2 years ago

My miner Eth Mac F0:4C:D5:58:E6:AB Rpi serial 00000000b45cf0ff Is on a public IP address is reporting miner still loading been like this for week or Better. Screenshot_20211109-162851

salmanfarisvp commented 2 years ago

Sorry to hear that, can you please share the below details to sales@nebra.com for further investigation?

Model of unit (Indoor or Outdoor) Mac address of the unit (Shown as ETH on sticker) Frequency of the unit (Shown as Freq on sticker) What country are you using the miner in? How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular) How are you powering the unit? (Included adaptor, POE, Third-party adaptor)

I'm closing the issue since it's not related to documentation.

prandash commented 2 years ago

I sent this all to sales already along with the diag file.

On Wed, Nov 10, 2021, 10:43 AM Salman Faris @.***> wrote:

Sorry to hear that, can you please share the below details to @.*** for further investigation?

Model of unit (Indoor or Outdoor) Mac address of the unit (Shown as ETH on sticker) Frequency of the unit (Shown as Freq on sticker) What country are you using the miner in? How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular) How are you powering the unit? (Included adaptor, POE, Third-party adaptor)

I'm closing the issue since it's not related to documentation.

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prandash commented 2 years ago

---------- Forwarded message --------- From: Nebra Support @.> Date: Tue, Nov 2, 2021, 9:11 AM Subject: Ticket (#291228) Received (PLEASE READ) - Additional info To: @.>

Dear Phillip Randash,

We would like to acknowledge that we have received your request and a ticket has been created with ticket ID #291228.

At the moment we're experience a big surge in customer support tickets, so if you have emailed us for any reason then please note that it may take a bit longer than usual to respond. Do not email us multiple times as this will slow down our response time.

Please read this if you're emailing about the Nebra HNT Miners

At the moment we're experience a big surge in customer support tickets, so if you have emailed us for any reason then please note that it may take a bit longer than usual to respond. Do not email us multiple times as this will slow down our response time.

We'd kindly like to ask anyone planning to email us regarding shipping, or questions surrounding the miners to please read through our FAQ page first . 90% of the queries can be answered via our FAQ guides https://helium.nebra.com/FAQs.

It includes details such as:

Also.....

Thank you for your patience.

Sincerely,

Nebra Ltd Support Team

[image: Pi Supply] https://www.pi-supply.com/

NEW! We now offer a number of customisation / kitting services. Click here to learn more. https://pisupp.ly/services

291228:220300