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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Miners no longer syncing since last night #241

Closed FrothyJack closed 2 years ago

FrothyJack commented 2 years ago

Mine and several others online are experiencing an issue where the miners have stopped syncing.

Some have reset to block height 1 and others just have stopped at their current block.

unknown

st3fan87 commented 2 years ago

Same problem, stuck on height status 1091641 with 1 nebra indoor. Als my second indoor Nebra miner has this problem after I accidentally turned my internet off. Therefore my second nebra indoor miner went off for a minute. Now it has the same problem as het first Nebra. People, please don't restart your miners otherwise you're stuck.

Please fix this asap!

FrothyJack commented 2 years ago

looks to be the same issue sensecap is reporting

It is reported that a small part of SenseCAP M1 has been updated the "LoRa region name" (e.g. updated from US915 to region_us915), if the M1 has been rebooted after the activation of PoCv11, which may result in the region unidentifiable issue. This new firmware will fix this issue.

my region plan is "region_eu868"

salmanfarisvp commented 2 years ago

Sorry to hear that, can you please share the below details to sales@nebra.com for further investigation?

Model of unit (Indoor or Outdoor) Mac address of the unit (Shown as ETH on sticker) Frequency of the unit (Shown as Freq on sticker) What country are you using the miner in? How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular) How are you powering the unit? (Included adaptor, POE, Third-party adaptor)

I'm closing the issue since it's not related to documentation.