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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Nebra Green Status LIght Not Working Cant Pair #248

Closed NeoA83 closed 2 years ago

NeoA83 commented 2 years ago

Unplugged and re plugged in miner. Was all setup now the status light will not come on cant get into diagnostic through IP or app. How do i troubleshot if i cant access router? Have a ticket in with Nebra but it is taking awhile. Any thoughts?

Sir1670 commented 2 years ago

I am having the same issue. When I try to connect to the Hotspot, i get the following error: Internal Server Error The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

rebooted numerous times to no avail.

JesseFlyz commented 2 years ago

I’m having the same issues. Can’t pair new miner with helium app. What to do next

NeoA83 commented 2 years ago

Also getting internal error when putting in the IP all ports are open and it was just working. I have a ticket in with Nebra can't find any info on how to fix this. Wish it could be reset. Took the whole thing apart re sat all components still nothing very frustrating. Hopefully someone will have an answer

shawaj commented 2 years ago

Email support@nebra.com

P.S. there is a major Helium Network outage which is probably the root cause... see status.helium.com