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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Failed connection to Helium #254

Closed JWomm closed 2 years ago

JWomm commented 2 years ago

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to Helium Dashboard
  2. Click on a Hotspot
  3. See error Failed connection to Helium . Expected behavior

.so im not able to shut miner down - see status ect

Screenshots Screenshot_20211118-160857_Chrome

Desktop (please complete the following information):

Smartphone (please complete the following information):

Additional context Add any other context about the problem here.

salmanfarisvp commented 2 years ago

Sorry to hear that, can you please share the below details to sales@nebra.com for further investigation?

Model of unit (Indoor or Outdoor) Mac address of the unit (Shown as ETH on sticker) Frequency of the unit (Shown as Freq on sticker) What country are you using the miner in? How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular) How are you powering the unit? (Included adaptor, POE, Third-party adaptor)

I'm closing the issue since it's not related to documentation.

shawaj commented 2 years ago

I believe this is due to issues with Helium API being unreliable ATM