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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

Green light randomly off #255

Closed Diegol0820 closed 2 years ago

Diegol0820 commented 2 years ago

A lot of people, including me, are having this strange issue where the hotspot does not turn on the green light outside at all, keeps randomly blinking the blue led inside and nothing happens. Bluetooth doesn't work, hotspot diagnostics do not work also because it shows offline, I have tried it on multiple routers and internets, nothing works, I have 1 miner with this issue.

So, I woke up to my router being offline but with the green light on, when I tried to pair it with the bluetoooh it wasn’t connecting, and the green light wasn’t blinking, so I deduced to turn the helium off by disconnecting it, after I connected it again the green light never turn on again.

I’m getting short of options to troubleshoot, any ideas or solutions?.

KevinWassermann94 commented 2 years ago

Contact sales@nebra.com