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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
29 stars 24 forks source link

Outdoor Hotspot stuck syncing #268

Closed rgrego90 closed 2 years ago

rgrego90 commented 2 years ago

Nebra Ticket (#315785) Since Nov 21st my hotspot has been syncing (stuck on that blockchain). It has received the new image 2021.11.22.0 as soon as it was released to nebra hotspots but that has not changed anything. HeliumStatusio sees my device online, nebra dashboard sees my device online and synced with 0 witnesses. Helium sees my witnesses but shows my hotspot syncing, my hotspot diagnostic page shows its syncing, went from %99.76 to %99.75 today it was around %99.50 (going in the wrong direction)

shawaj commented 2 years ago

Please email support@nebra.com

rgrego90 commented 2 years ago

I did email nebra support, hence the Nebra Ticket (#315785). You guys don't respond.

rgrego90 commented 2 years ago

Please respond to my nebra ticket.

On Wed, Nov 24, 2021 at 11:14 AM Aaron Shaw @.***> wrote:

Closed #268 https://github.com/NebraLtd/Helium-Guides/issues/268.

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