salmanfarisvp
commented
2 years ago Sorry to hear that, can you please share the below details to sales@nebra.com for further investigation?
Model of unit (Indoor or Outdoor) Mac address of the unit (Shown as ETH on sticker) Frequency of the unit (Shown as Freq on sticker) What country are you using the miner in? How are you connecting it to the internet? (Ethernet, Wi-Fi, Cellular) How are you powering the unit? (Included adaptor, POE, Third-party adaptor)
I'm closing the issue since it's not related to documentation.
My nebra miner went offline a few weeks ago. The miner’s light is stuck on yellow and I can’t get the Bluetooth to kick in so I can connect to it and run a diagnostic. I’ve also tried using the hotspots IP address but that didn’t work as well.
I left the hotspot attached to the Ethernet for a few hours to see if it needed an update but that didn’t change anything. I also opened up the box to double check if anything came lose. Everything looked fine but the light is still stuck on yellow and I can’t get it to show up in the helium app.