NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Miner RPC Unavailable - 14 days!!! #292

Closed xIonatan32 closed 2 years ago

xIonatan32 commented 2 years ago

So, I've read everything related to this topic and... nothing worked for me! The Nebra hotspot is offline for almost 14 days now. My last hope is to do a "factory reset", and I think only you can do this.

As seen from my json data, you have all the details of my hotspot. Can you help?!

P.S. Also, as an improvement/suggestion, maybe it would be good to have this reset available in the Nebra dasboard, or an ability to download latest firmware (force download), bacause I think that's the problem, correct?

P.P.S. Here is the .json diagnostics report: {"AN":"careful-gingham-gecko","APPNAME":"Indoor","BA":"HELIUM-INDOOR-868","BCH":1154550,"BN":"red-tree","BSP":null,"BT":true,"BUTTON":26,"CELLULAR":false,"CONTAINS_FCC_IDS":["2AHRD-EPN8531","2AB8JCSR40","2ARPP-GL5712UX"],"CONTAINS_IC_IDS":[],"E0":"F0:4C:D5:AC:52:74","ECC":true,"ECCOB":true,"FCC_IDS":["2AZDM-HNTIN"],"FR":"868","FRIENDLY":"Nebra Indoor Hotspot Gen 1","FW":"2021.12.14.0-4","IC_IDS":["27187-HNTIN"],"ID":"95a9dc79fe6c25eb487dedfcdd4a35c5","LOR":true,"LTE":false,"MAC":"eth0","MC":"Failed to Fetch","MD":"Failed to Fetch","MH":null,"MN":"Failed to Fetch","MR":"Failed to Fetch","MS":false,"OK":"11BrMSZ1KVTPZTPvDYxgor8PXHhCZtACJA8CHuwEosXsrHpcjj8","PF":true,"PK":"11BrMSZ1KVTPZTPvDYxgor8PXHhCZtACJA8CHuwEosXsrHpcjj8","RE":"EU868","RESET":38,"SPIBUS":"spidev1.2","STATUS":25,"TYPE":"Full","VA":"NEBHNT-IN1","W0":"14:3D:F2:02:45:01","last_updated":"19:17 UTC 26 Dec 2021","serial_number":"000000006d477b39"}

Thanks. Have a nice day!

shawaj commented 2 years ago

This is not a support channel.

Please email support@nebra.com