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Nebra Dashboard Issue Tracker
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Unable to add hotspot to dashboard #23

Closed bigdaveakers closed 3 years ago

bigdaveakers commented 3 years ago

Describe the bug Trying to add a new hotspot results in the following error message by either manual entry or QR entry using the details on the label or via the local diagnostic page:

The device does not exist or code is incorrect

To Reproduce Steps to reproduce the behavior:

  1. Try to add device in dashboard
  2. Either scan the QR code or manually enter the details from the unit
  3. Error message "The device does not exist or code is incorrect" appears

Expected behavior Expected to be able to add the hotspot

Desktop (please complete the following information):

Smartphone (please complete the following information):

Additional context Speaking with Sh!ne it seems that it may be that incorrect RSER has been assigned

Nayonac1 commented 3 years ago

i am seeing the same issue, scanning the barcodes from the box or manually, both of mine are not being recognised

vpetersson commented 3 years ago

@bigdaveakers / @Nayonac1 are you still able to reproduce this?

Nayonac1 commented 3 years ago

Just retested and its working now, tried with 2 devices and both have added successfully, scanning from the box did say invalid QR code, but using the the stickers inside seemed to work (even though they look identical ?)

vpetersson commented 3 years ago

@Nayonac1 would you mind sending a photo of these two QR codes to support so that we can do a post-mortem of that?

Nayonac1 commented 3 years ago

have sent an e-mail, but looking closer at the box it doesnt have the RPI code which is why i think it was showing as invalid, thats probably what the issue was.

RelayIoT commented 3 years ago

I am getting the same errors. The device does not exist or code is incorrect. I get this weather I enter manually or scan QR code. I have tried scanning the sticker on the box, on the hotspot and the two loose ones that were floating around inside the box. Very frustrating.

Bogardo commented 3 years ago

I'm also having the exact same issue. The QR code on the box is different than the ones inside the box and on the device. The QR code on the box also only lists the NSER.

I've tried scanning all 4 QR codes, and tried entering the ETH and RSER manually but I keep getting the error: "The device does not exist or code is incorrect"

My device is not fully synced yet (~90%) and I also haven't asserted a location. Don't know if that makes any difference.

It's an indoor version, Freq 868. Ordered somewhere in march and was delivered this week.

I've tried it yesterday and today. Both from my phone (iOS) QR Code scan and manual input and from the browser on my laptop.

amanzur76 commented 3 years ago

I am also having the same issue with 2 boxes. Tried to scan the QR code, tried adding manually but getting error "The device does not exist or code is incorrect" I also wrote an email to sales but no luck yet. I confirmed the RPi Serial and the ETH MAC on the local diagnostic information page

gforst commented 3 years ago

Same issue. manual or scanning the 3 QR codes "The device does not exist or code is incorrect"

Any fix?

RelayIoT commented 3 years ago

Same issue. manual or scanning the 3 QR codes "The device does not exist or code is incorrect"

Any fix?

Nebra support has been in contact with me, they say they will let me know when I should try again. I guess they are adding my device to their system so it no longer says invalid device. I will post here again when its working for me. You may need to contact them individually with the numbers on your box to get this resolved.

mgrusin commented 3 years ago

Exact same problem, have tried multiple times in the last week. QR or manual entry same error. Same results on desktop (win) or mobile (android). QR scan does pull in the correct values (they match the internal sticker and what the hotspot is reporting). I purchased from a distributor if it matters. I opened a ticket with sales@nebra but no response yet. Hotspot is working great otherwise. Thank you!

dakky221 commented 3 years ago

exactly the same problem here, nebra on email asked for model and frequency, rpi and eth address, they said they will respond. I doubt it but let's see

Bogardo commented 3 years ago

exactly the same problem here, nebra on email asked for model and frequency, rpi and eth address, they said they will respond. I doubt it but let's see

Could you please ask them to have someone from Nebra just reply to this issue on Github instead?

ccavusoglu0 commented 3 years ago

I also have same issue.

Bogardo commented 3 years ago

My issue has been resolved after sending an email to Nebra support. I asked them twice to give an update about this issue on Github but they did not respond to my request. Let’s hope third time’s a charm.

KevinWassermann94 commented 3 years ago

This issue was resolved for everyone.

@vpetersson Can you please close this?

vpetersson commented 3 years ago

Awesome. Yes let's close it out.