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Nebra Dashboard Issue Tracker
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Wrong device is being added to Nebra dashboard #44

Open ViniSew opened 2 years ago

ViniSew commented 2 years ago

Describe the bug Hi,

I have purchased a Nebra and have successfully on-boarded. However when i add the device to the dashboard using RPi and ETH, it is pointing to a different device in the US whereas i am currently locate in Aus.

To Reproduce Steps to reproduce the behavior:

  1. Go to https://dashboard.nebra.com/devices/00000000151cea92 and see below the device that i have added which is not mine image

Expected behavior It should point to the device which is https://explorer.helium.com/hotspots/112QmH3WNPzqpbMGT3yZHPAsz9k1ZpBy9wPzmba7mvhqoYpZpj3i

Desktop (please complete the following information):

vpetersson commented 2 years ago

@NebraLtd/tech-support Could you guys take a look at this?

fouad-semaan commented 2 years ago

@ViniSew Could you share the Helium App diagnostics or Local IP diagnostics?

WayneNebra commented 2 years ago

We are dealing with this on Ticket number 333194 (MAC Address / QR code is incorrect)