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NemProject / NanoWallet

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Forgot to place message upon sending XEM #413

Closed elt0nskie closed 6 years ago

elt0nskie commented 6 years ago

Hi Support,

Good day!

Is there any way for us to retrieve what I have sent yesterday? Because I forgot to place the message upon sending XEM, I am just new in cryto currency and I believe I did it wrong when I send the XEM without the message. Below are the details sent yesterday

Transfer transaction From; NCBF4M-BYSVOD-6QW5O2-JYVSFX-3X5RQC-VV7BT2-YRIX To: NC2DF4-NGCE6W-NVTJR4-377NNF-X2W5P4-BEN3FI-KWCV Amount; 84.000000 XEM Fee; 0.050000 XEM Block; 1447848 Hash; 3d0950049b62e7652d9922dde9e1f38456ce88bbc76f0c6f81a10cc5748d6a81

please please help me what to do.

Looking forward for your help and thank you in advance.

Regards, Eltonskie

mizunashi commented 6 years ago

There is a message that needs to be entered on the deposit screen of the exchange. Please contact the exchange support with Transaction hash and the messege displayed on the exchange.

elt0nskie commented 6 years ago

hi Mizunashi,

we have to re-open this case because after talking to the exchange they are asking for this:

need to provide a proof of the confirmation from the wallet you sent the transaction from, stating that the reversed transaction will indeed be refunded back to your account there (even when it's reversed without the message, as originally sent to spectrocoin)

is it possible for your team to provide this?

Thank you

Regards, Elton

mizunashi commented 6 years ago

@elt0nskie

I do not know what type of request is wearing, but I think that it would be nice to send a screenshot of NanoWallet etc during remittance.

We can not provide information here. Only the principal can report to the last.

Thanks