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NeoApplications / Neo-Backup

backup manager for android
GNU Affero General Public License v3.0
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[Bug] Restore data causes the app to hang/not open #702

Closed andreapx closed 1 year ago

andreapx commented 1 year ago

Description For some apps when I restore the backup it goes well, but the app doesn't work anymore (it was working before, just without any data). For example after restoring data for Signal, it opens a black screen and I have to kill the app; Splitwise opens and suddenly closes (and after a while the message "Splitwie keeps stopping" appears). Steps To Reproduce

  1. Install the app with Google Play Store/F-Droid/restore with Neo Backup
  2. Restore apps data
  3. the app craches

Expected behavior The data should be restored and the app should wotk

System Information(please complete the following information):

Thanks for reporting.

Oh no, thank you for developing the app!!!

DamienCassou commented 1 year ago

I face the same issue for Signal: after restoring the data, I can't open the app anymore.

MrEngineerMind commented 1 year ago

If you are restoring data that was backed up from a different version of the app than the app you are restoring that data to, you may have problems.

andreapx commented 1 year ago

If you are restoring data that was backed up from a different version of the app than the app you are restoring that data to, you may have problems.

I've restored app and data and I got the error, so the version was the same

DamienCassou commented 1 year ago

I also restored the apk with Neo Backup.

machiav3lli commented 1 year ago

Like we note in the FAQ (which you seems to haven't read). tldr (only on this issue); there's apps that use Android's KeyStore to encrypt its data, those will definitely fail and funny enough we used Signal as an example of such apps. Signal has an excellent backup system, use it for this.

Feel free to open a new issue for other apps if you're 100% sure it's not KeyStore the issue. This would ease our job.