Menu button not working (NVIDIA SHIELD)

[NezarecSh]

Checklist:

• [●] I updated to the latest version available
• [●] I cleared the cache of my browser

Release with the issue: Version 3.9.4

Last working release (if known): Not sure, but it used to work a couple of months ago.

Browser and Operating System: Home assistant companion app OS version: 13.0 Core: 2024.8.1

Description of problem: The menu button for nvidia shield TV isn't working anymore. I can tap it and it has haptics but it doesnt do anything to the TV.

Javascript errors shown in the web inspector (if applicable):

Your Full Remote Config

- type: custom:android-tv-card
    card_mod:
      style: |
        ha-card {
        --ha-card-background: #000000;
        }
    remote_id: remote.nvidia_shield
    slider_id: media_player.nvidia_shield
    slider_style:
      --background: '#0E0E11'
    touchpad_style:
      background: '#0E0E11'
    enable_touchpad_feedback: false
    enable_slider_feedback: false
    keyboard_id: media_player.android_tv_<my_ip_address>
    rows:
      - - keyboard
        - slider
      - - touchpad
      - - stremio
      - - back
        - home
        - menu
      - - rewind
        - previous
        - play_pause
        - next
        - fast_forward
    custom_sources:
      stremio:
        icon: mdi:play-box-outline
        source: stremio://

Additional information: I have the card inside of a bubble-pop-up card. Not sure if that matters at all, since it used to work just fine before.

[Nerwyn]

If all the other keys are working it sounds like an issue with your device. What happens if you use the actions dev tool to call the following action?

action: remote.send_command
target:
  entity_id: remote.nvidia_shield
data:
  command: MENU

[NezarecSh]

If all the other keys are working it sounds like an issue with your device. What happens if you use the actions dev tool to call the following action?

action: remote.send_command
target:
  entity_id: remote.nvidia_shield
data:
  command: MENU

It doesn't do anything /: Does that mean it's an issue with my device? The official nvidia shield app remote works just fine though.

[Nerwyn]

Yeah it seems so. You could also try sending a CENTER hold action as it's usually treated the same as the menu key on Android TV.