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Upload Rules Button Not Visible #9

Closed jogeorg2 closed 1 year ago

jogeorg2 commented 2 years ago

Page: Uploading a new Active IQ rules file - I have version 9.10, 9.10P1, and 9.11RC1 AIQUMs and none of them have the Upload Rules button mentioned on the Storage Management > Event Setup page.

netapp-manini commented 2 years ago

Hi John, thanks for raising this issue. Please check this screen grab where the button is seen. Please check if this button is visible on your system. I am keeping this issue open to check with the team on whether this button is visible in certain conditions and is not available in some other.

image

jogeorg2 commented 2 years ago

Hi Manini,

This screen grab is from my 9.11RC1 AIQUM – image

This one is from a 9.10 AIQUM – image And this one is from 9.10P1 – image

As you can see, none of them have the Upload Rules button. These screengrabs were done with Edge as the browser, but I have seen the same thing with Chrome.

netapp-manini commented 2 years ago

I will go to the engg team for this, however, the topic mentions this:

Active IQ portal event reporting must be enabled. This feature is enabled by default. For information, see Enabling Active IQ portal events.

Can you please ensure that this setting is enabled on your side?

netapp-manini commented 2 years ago

Hi John, I did get back to the team about this behavior and here is the engineer's feedback:

"This is expected and legacy behaviour in openlab systems where rules will be updated automatically once every day. As update happens automatically, we do not provide explicit button to upload rules and that’s legacy behaviour. The Upload Rules button is provided to support systems behind network which need explicit upload as internet access is blocked."

Because this has been raised by you, I will add this information in the 9.12 UM docs, so that there is no more confusion.

jogeorg2 commented 2 years ago

Hi Manini,

If you look at the screenshots, you will see that event reporting is enabled.

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From: Manini Mandal @.> Reply-To: NetAppDocs/active-iq-unified-manager @.> Date: Thursday, June 9, 2022 at 1:01 AM To: NetAppDocs/active-iq-unified-manager @.> Cc: John George @.>, Author @.***> Subject: Re: [NetAppDocs/active-iq-unified-manager] Upload Rules Button Not Visible (Issue #9)

I will go to the engg team for this, however, the topic mentions this:

Active IQ portal event reporting must be enabled. This feature is enabled by default. For information, see Enabling Active IQ portal eventshttps://docs.netapp.com/us-en/active-iq-unified-manager/config/concept_active_iq_platform_events.html.

Can you please ensure once whether this setting is enabled on your side?

— Reply to this email directly, view it on GitHubhttps://github.com/NetAppDocs/active-iq-unified-manager/issues/9#issuecomment-1150671805, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AQE7SENT7MUW3GK22O5EJOLVOF27LANCNFSM5YGPJJZQ. You are receiving this because you authored the thread.Message ID: @.***>

jogeorg2 commented 2 years ago

Hi Manini,

Our rules are not getting updated automatically. Both my 9.10 and 9.10P1 AIQUMs are stuck at ruleset 260 and have not updated to 305 or beyond.

Thanks, [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_01.png?ct=1449765778181] John George ENGINEER.TECHNICAL MARKETING

@.**@.> Phone: +1 984 216 4505

Cisco.comhttp://www.cisco.com

[http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information.

From: Manini Mandal @.> Reply-To: NetAppDocs/active-iq-unified-manager @.> Date: Thursday, June 9, 2022 at 5:09 AM To: NetAppDocs/active-iq-unified-manager @.> Cc: John George @.>, Author @.***> Subject: Re: [NetAppDocs/active-iq-unified-manager] Upload Rules Button Not Visible (Issue #9)

Hi John, I did get back to the team about this behavior and here is the engineer's feedback:

"This is expected and legacy behaviour in openlab systems where rules will be updated automatically once every day. As update happens automatically, we do not provide explicit button to upload rules and that’s legacy behaviour. The Upload Rules button is provided to support systems behind network which need explicit upload as internet access is blocked."

Because this has been raised by you, I will add this information in the 9.12 UM docs, so that there is no more confusion.

— Reply to this email directly, view it on GitHubhttps://github.com/NetAppDocs/active-iq-unified-manager/issues/9#issuecomment-1150869431, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AQE7SELEJOFQ4VXUE62TI53VOGYEXANCNFSM5YGPJJZQ. You are receiving this because you authored the thread.Message ID: @.***>

netapp-manini commented 2 years ago

Hi John, this issue is identified in a recent BURT and the workaround is available at this link:

https://mysupport.netapp.com/site/bugs-online/product/AIQUM/BURT/1471536

This issue has been resolved in Active IQ Unified Manager 9.11 RC1. I am closing this doc query. For further queries, you can raise a support ticket.

jogeorg2 commented 2 years ago

Manini, this should not be closed because the procedure you refer to is incomplete. It tells you to download the new rule set, then update the rule set using a file on the ova. It does not tell you how to get the rule set on the ova. I will experiment with this, but the procedure needs to be complete before anything is closed.

Thanks, John George

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From: Manini Mandal @.> Sent: Friday, June 10, 2022 1:27:53 AM To: NetAppDocs/active-iq-unified-manager @.> Cc: John George (jogeorg2) @.>; Author @.> Subject: Re: [NetAppDocs/active-iq-unified-manager] Upload Rules Button Not Visible (Issue #9)

Closed #9https://github.com/NetAppDocs/active-iq-unified-manager/issues/9 as completed.

— Reply to this email directly, view it on GitHubhttps://github.com/NetAppDocs/active-iq-unified-manager/issues/9#event-6783044278, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AQE7SEK4JHR2M3RY3GXZMD3VOLG5TANCNFSM5YGPJJZQ. You are receiving this because you authored the thread.Message ID: @.***>

netapp-manini commented 1 year ago

Hi, John,

We have added bug1489738 for this issue. However, after a discussion with the engineering team, we decided that we might need to communicate additional steps to you over an email. Please send an email from your official ID to this mailing list, so that we can take this further.

doccomments@netapp.com

netapp-manini commented 1 year ago

Hi John,

Because we did not hear back from you, writing in to let you know that the KB article mentioned in the Public Report for the bug has the resolution that you are seeking for OVA. I will add the link to this KB on this section. When the guides are released, I will close this issue. Do let me know of any further queries.

Thanks, Manini

jogeorg2 commented 1 year ago

Thanks, Manini, sounds good.

Thanks, [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_01.png?ct=1449765778181] John George ENGINEER.TECHNICAL MARKETING

@.**@.> Phone: +1 984 216 4505

Cisco.comhttp://www.cisco.com

[http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information.

From: Manini Mandal @.> Reply-To: NetAppDocs/active-iq-unified-manager @.> Date: Thursday, July 14, 2022 at 8:24 AM To: NetAppDocs/active-iq-unified-manager @.> Cc: John George @.>, Author @.***> Subject: Re: [NetAppDocs/active-iq-unified-manager] Upload Rules Button Not Visible (Issue #9)

Hi John,

Because we did not hear back from you, writing in to let you know that the KB article mentioned in the Public Report for the BURT has the resolution that you are seeking for OVA. I will add the link to this KB on this section. When the guides are released, I will close this issue. Do let me know of any further queries.

Thanks, Manini

— Reply to this email directly, view it on GitHubhttps://github.com/NetAppDocs/active-iq-unified-manager/issues/9#issuecomment-1184383877, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AQE7SEI4TJUNRIMFD772XJLVUABG7ANCNFSM5YGPJJZQ. You are receiving this because you authored the thread.Message ID: @.***>

netapp-manini commented 1 year ago

The link has been added to https://docs.netapp.com/us-en/active-iq-unified-manager/events/task_upload_new_active_iq_rules_file.html

Closing the issue