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https://docs.netapp.com/us-en/active-iq/
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Can we add a note on why upgrade advisor may not show all of the available versions #145

Closed binder1234 closed 5 months ago

binder1234 commented 6 months ago

Page URL

https://docs.netapp.com/us-en/active-iq/task_view_upgrade.html

Page title

Upgrade the ONTAP version of your storage systems

Summary

Support periodically receives questions as to why customers aren't able to select the newest version of Ontap and generate an upgrade plan.

It would be helpful to inform customers as to why this might be and what can be done. For example: Platform limitation Intermediate upgrade required etc..

Public issues must not contain sensitive information

netapp-shwetav commented 6 months ago

Hi @binder1234,

Thank you for letting us know. We will look into it and determine how best to address it.

Thank you again for helping us improve the quality of our documentation.

Regards, Shweta

netapp-shwetav commented 6 months ago

Hi @binder1234,

The system automatically calculates the target OS version using a direct or direct multi-hop upgrade path for automated nondisruptive upgrade (ANDU). It is difficult to explain “why this might be and what can be done”, as numerous reasons could prevent the platform from selecting the latest version, such as an outdated controller. For “what can be done”, you can check the Supported ONTAP upgrade paths (https://docs.netapp.com/us-en/ontap/upgrade/concept_upgrade_paths.html). Let me know if you have any more doubts.

binder1234 commented 6 months ago

Can we add that link to the Upgrade Section in Active Digital Advisor?

netapp-shwetav commented 6 months ago

@binder1234: We are going to provide the link in our revised content, which will be published in the first week of January.

netapp-shwetav commented 5 months ago

@binder1234: The link is provided in the revised content. It is available here: https://docs.netapp.com/us-en/active-iq/upgrade_advisor_overview.html.