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NetAppDocs / ontap-systems-switches

https://docs.netapp.com/us-en/ontap-systems-switches/
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Process for upgrading EFOS needs to be more clear #109

Closed PritchacNetapp closed 1 month ago

PritchacNetapp commented 1 year ago

Page URL

https://docs.netapp.com/us-en/ontap-systems-switches/switch-bes-53248/configure-efos-software.html

Page title

Install the EFOS software

Summary

This upgrade page still doesn't correctly reflect the potential impact of following the upgrade procedure when performing the upgrade from 3.4.4.6 > 3.7.0.4+

Page mentions Note that after upgrading BES-53248 cluster switches from EFOS 3.3.x.x or 3.4.x.x to EFOS 3.7.0.4 or 3.8.0.2, Inter-Switch Links (ISLs) and port channel are marked in the Down state. See this KB article: BES-53248 Cluster Switch NDU failed upgrade to EFOS 3.7.0.4 and later for further details.

Having a potential outage if not carefully read / performed might warrant a bit more than a "note" here.

Also we're still getting a number of cases with customers not able to perform this by themselves (always seems to be this particular version upgrade) so I don't know if we should have a separate page for the step by step for this particular upgrade, since it seems difficult for customers to follow the procedure we have on the doc page as well as then trying to implement what is mentioned in the KB.

There was mention that the procedure was going to be altered to follow the cisco procedure which would bypass this but I've seen no update on that.

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netapp-yvonneo commented 1 year ago

Hi @PritchacNetapp

Thank you for your feedback. I'll discuss it with the team and update the doc accordingly.

PritchacNetapp commented 1 year ago

Hi Yvonne,

Just as an example, http://www.cosonok.com/2023/05/bes-53248-upgrade-from-3446-to-31003.html

All encompassing how-to which includes the fix for the ISL issue we see.

jdonnellnetapp commented 1 year ago

Hi Yvonne, Is there a timeframe you can provide on when this will be updated?

netapp-yvonneo commented 1 month ago

@PritchacNetapp @jdonnellnetapp thanks for your feedback. The upgrade process for switch BES-53248 has been updated and is available online here: https://docs.netapp.com/us-en/ontap-systems-switches/switch-bes-53248/upgrade-switch-overview.html Closing this issue.