Paging on-call does not work when using / commands from private channel

[rivlinpereira]

Describe the bug See the following error when I try to engage the on-call person from a private channel that dispatch creates

Sorry, we've run into an unexpected error. For help please reach out to your Dispatch admins and provide them with the following token: xxxxxxxxx

To Reproduce Steps to reproduce the behavior:

1. Create incident
2. Go to the private channel that dispatch creates
3. Try to use /dispatch-engage-oncall
4. Choose the service
5. You will see the error above

Expected behavior The /dispatch-engage-oncall should work

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: Mac OS Monterey
• Browser chrome
• Version 105.0.5195.102

Additional context Add any other context about the problem here.

[mvilanova]

@rivlinpereira is there an error in the server logs that you can share? Did you configure the pagerduty or opsgenie plugins?

[rivlinpereira]

@rivlinpereira is there an error in the server logs that you can share? Did you configure the pagerduty or opsgenie plugins?

Using pagerduty plugin configured via UI. The only logs i see from the slack container are -

ERROR:slack_sdk.socket_mode.aiohttp:Failed to run a request listener: 'email', session: s_xxxxxxxx
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/site-packages/slack_sdk/socket_mode/async_client.py", line 156, in run_message_listeners
    await listener(self, request)  # type: ignore
  File "/usr/local/lib/python3.9/site-packages/dispatch/plugins/dispatch_slack/socket_mode.py", line 36, in process
    response = await handle_slack_event(
  File "/usr/local/lib/python3.9/site-packages/dispatch/plugins/dispatch_slack/events.py", line 133, in handle_slack_event
    user_email = await dispatch_slack_service.get_user_email_async(client, user_id)
  File "/usr/local/lib/python3.9/site-packages/dispatch/plugins/dispatch_slack/service.py", line 202, in get_user_email_async
    return user_info["profile"]["email"]
KeyError: 'email'

[mvilanova]

Sounds like you were able to resolve it based on this discussion? Feel free to close the issue if so.

[rivlinpereira]

Sounds like you were able to resolve it based on this discussion? Feel free to close the issue if so.

yes but now facing another issue. closing this one