Unable to create executive report

[dhananjaysathe]

Describe the bug When i try slack slash command to file executive report it fails

To Reproduce Steps to reproduce the behavior:

Setting up google :

Setup google account as detailed here https://github.com/Netflix/dispatch/blob/master/docs/admin-guide/administration/plugins/configuring-g-suite.md - only for Google Drive Plugin - Storage Management (i enabled all apis, setup domain delegation etc , all of it as instructed) Mapped

• Developer Key => API key from (https://github.com/Netflix/dispatch/blob/master/docs/admin-guide/administration/plugins/configuring-g-suite.md#enable-required-apis-in-google-cloud-platform GOOGLE_DEVELOPER_KEY)
• Service Account { client email, client_id, privatekey, privatekey id, project_id} => from the json creds i got from google
• Unsure of what to do about service account delegated account i put it the same as client email
• workspace domain was straight forward;
• Root Incident Storage FolderID => not sure what to do here -> i created a new folder on a shred google drive > made sure the "....iam.gserviceaccount.com" had the highest possible access -> then from the URL "https://drive.google.com/drive/u/0/folders/" -> i coped this "long string" as folderid for the config

Setting up template and incident types:

• for "default" incident type i created a new created a new "default" executive template -> with weblink "https://docs.google.com/document/d/1dab6k14p5ageo5B_d1YlB_zS9hMGHDMXy9RUbIZous4/edit" that i got from the examples; NOTE : default here is just a name i chose , and also marked the incident type name "defaut" -> default as required in the ui

Creating incident and testing:

• from slack report a new incident
• go to dispatch channel
• try /dispatch-report-executive
• failure to create report

Relevant Logs as follows:

• share_contact_card': 'EVERYONE'}}:/usr/local/lib/python3.9/site-packages/slack_sdk/web/async_internal_utils.py:_request_with_session:143 INFO: 10.146.0.18:64209 - "POST /default/events/slack/action HTTP/1.1" 200 OK ERROR:'NoneType' object has no attribute 'name':/usr/local/lib/python3.9/site-packages/dispatch/decorators.py:wrapper:92 Traceback (most recent call last): File "/usr/local/lib/python3.9/site-packages/dispatch/decorators.py", line 85, in wrapper result = func(*args, **kwargs) File "/usr/local/lib/python3.9/site-packages/dispatch/report/flows.py", line 119, in create_executive_report f"{executive_report.document.name} - {executive_report.document.weblink}\n" AttributeError: 'NoneType' object has no attribute 'name' ERROR:'NoneType' object has no attribute 'document':/usr/local/lib/python3.9/site-packages/dispatch/plugins/dispatch_slack/decorators.py:wrapper:169 Traceback (most recent call last): File "/usr/local/lib/python3.9/site-packages/dispatch/plugins/dispatch_slack/decorators.py", line 147, in wrapper result = func(*args, **kwargs) File "/usr/local/lib/python3.9/site-packages/dispatch/plugins/dispatch_slack/actions.py", line 491, in handle_executive_report_create f"The executive report document has been created and can be found in the incident storage here: {executive_report.document.weblink}", AttributeError: 'NoneType' object has no attribute 'document'

Expected behavior A google doc with report should have been created

Release v20220915

[mvilanova]

@dhananjaysathe did you map the executive report document template to the incident type(s)? Does the document for the executive report get created in the Google share folder you created?

[dhananjaysathe]

yes i did that as described in the bug report """ Setting up template and incident types:

for "default" incident type i created a new created a new "default" executive template -> with weblink "https://docs.google.com/document/d/1dab6k14p5ageo5B_d1YlB_zS9hMGHDMXy9RUbIZous4/edit" that i got from the examples;
NOTE : default here is just a name i chose , and also marked the incident type name "defaut" -> default as required in the ui

"""

[mvilanova]

Does the document for the executive report get created in the Google share folder you created? The error tells me something is going wrong when the document is getting created.

[dhananjaysathe]

Hey @mvilanova thanks for your response. sorry i wasnt clear earlier, folder/files are NOT created :(

[mvilanova]

That's what I was afraid of. Make sure the settings in your Google Drive Plugin - Storage Management and Google Docs Plugin - Document Management are correct.

[dhananjaysathe]

Hello @mvilanova i added the configuration for document too , no dice I have the following enabled now

Slack Plugin - Conversation Management
Slack Plugin - Contact Information Resolver Google Drive Plugin - Storage Management Dispatch Plugin - Ticket Management Dispatch Plugin - Participant Resolver
Google Docs Plugin - Document Management Dispatch Plugin - Basic Authentication Provider

[dhananjaysathe]

also enabled document resolver, not sure that that does

[mvilanova]

Please review that the configuration settings for the Google related plugins are correct. That's likely the issue. If you see any other errors feel free to share them here.

[dhananjaysathe]

Here is rough visually repeating what i set as configuration , may be easier to follow https://ibb.co/vk44S72

[dhananjaysathe]

i pasted the entire contents of private key including /n etc from the json i got from google

[mvilanova]

Config looks ok. The plugins are enabled correct? The checkbox in the screenshot is not checked.

[dhananjaysathe]

that was demo so didnt enable it , they are all enabled https://ibb.co/sqS4CMh

[mvilanova]

If the plugins are enabled and properly configured a document should be created off of the template defined. Make sure that the account Google account you're using has permissions to access the template.

[mvilanova]

@dhananjaysathe were you able to resolve the issue? If so, feel free to close it.

[dhananjaysathe]

Nope no luck 😞

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This issue was closed, because it has been stalled for 5 days with no activity.