search

NewPath-Consulting / Wild-Apricot-Press

The core Wild Apricot Press (WAP) plugin.
https://newpathconsulting.com/wap
GNU General Public License v3.0
3 stars 1 forks source link

FATAL ERROR on live site #149

Closed krisXh closed 1 year ago

krisXh commented 1 year ago

I just migrated my test site to my live site, and WAP has a fatal error.

Did the migration mess up the license key permissions for my live site (where WAP was working just fine before the migration).

I don’t have access to the License Settings for WAP. All I get is this error message:

FATAL ERROR

WildApricot Press has encountered an error with decrypting your data and functionality must be disabled. Please correct the error so the plugin can continue. More details can be found in the log file located in your WordPress directory in wp-content/wapdebug.log. Contact the NewPath Consulting team for support.

Here is my error log after the first time it happened. I realized I had to re-input my WA API key etc, and I did do that after this:

6/2/2023, 9:10:09 PM] WARNING | newpath-wildapricot-press | Account ID: 356963 | class-activator.php:66 WAWP\Activator::activate_plugin_callback() | Activation failed: missing license key for WildApricot Press (WAP). Plugin functionality disabled. [6/2/2023, 9:10:20 PM] DEBUG | newpath-wildapricot-press | Account ID: 356963 | class-addon.php:714 WAWP\Addon::check_license_properties() | Valid Licensed URLs: http://xs651412.xsrv.jp/ [6/2/2023, 9:10:20 PM] DEBUG | newpath-wildapricot-press | Account ID: 356963 | class-addon.php:715 WAWP\Addon::check_license_properties() | Valid Licensed WA URLs: https://cw3saoj.wildapricot.org/ [6/2/2023, 9:10:20 PM] DEBUG | newpath-wildapricot-press | Account ID: 356963 | class-addon.php:716 WAWP\Addon::check_license_properties() | Valid Licensed WA IDs: 356963 [6/2/2023, 9:10:23 PM] DEBUG | newpath-wildapricot-press | Account ID: 356963 | class-addon.php:714 WAWP\Addon::check_license_properties() | Valid Licensed URLs: http://xs651412.xsrv.jp/ [6/2/2023, 9:10:23 PM] DEBUG | newpath-wildapricot-press | Account ID: 356963 | class-addon.php:715 WAWP\Addon::check_license_properties() | Valid Licensed WA URLs: https://cw3saoj.wildapricot.org/ [6/2/2023, 9:10:23 PM] DEBUG | newpath-wildapricot-press | Account ID: 356963 | class-addon.php:716 WAWP\Addon::check_license_properties() | Valid Licensed WA IDs: 356963

After this failure, I uninstalled and reinstalled WAP. But no additional messages were added to the log file.

Can you help?

krisXh commented 1 year ago

I solved the issue by uninstalling the plug in, and removing all the entries in the MySQL database that included the letters wawp. However this is still an issue because all the other plugins failed and needed their license keys moved, but failed elegantly and had a process to fix the license key. WAP failed spectacularly.