You are not connected to the server

[PassiAPI]

Hello, I recently installed the Rank system on our Linux root server. Everything worked perfectly, but after a root server restart, the website always say: "You are not connected to the server". What can I do?

[bykidi]

put phpinfo.php in your site folder, open it with your browser, make sure that REMOTE_ADDR is your actual IP address and it match with your IP on TS server and you use IPv4 or IPv6 or both?

[PassiAPI]

Where i find the php info file?

[Shad86]

At first make sure the ranksystem is running

If it runs and it wont change:

clear your session one time

Also Be sure your connect on both "tools" with the same ip

for example:

IPV4 - TS3 / IPV4 - Website - working

IPV6 - TS3 / IPV6 - Website - working

IPV4 - TS3 / IPV6 - Website - not working

[PassiAPI]

1. the ranking system is online 2. I tried it, but it did not help either. 3. nothing was found in the logs

[PassiAPI]

Ok apparently I'm really connected to another IP as I'm on the site. But how can I fix it. Does the ts3 run on ipv6?

[Shad86]

Yes the TS3 Server supports ipv6 and 4, so you could force ts3 to use ipv4 or 6 only.

Old thread on teamspeak forum: https://forum.teamspeak.com/threads/127160-Force-Teamspeak3-to-use-ipv4-only

[PassiAPI]

but why is it suddenly so?

[PassiAPI]

But is it really? All other users on the server have synonymous the problem.

[Shad86]

Hm, well i don't know but it seems something changed after you restarted the Server.

[PassiAPI]

in which file should I adjust the ip settings of the teamspeak?

[Shad86]

if it exists, in your ts3server.ini should be in the main ts3-server folder - if it got generated

[PassiAPI]

I've looked again now. The ip4 address on the website is the same as on the ts.

[PassiAPI]

So it has to be something else ...

[Shad86]

Well, the bot say's you're not connected.

4 cases are possible:

1.you're not on the ts3

2.the bot itself can't see you

3.the bot isn't connected (but in this case there would be a other message like "the ranksystem seems to be offline and the data are old")

4.Ipv4 / ip6 issue (but this one you already fixed)

[bykidi]

mines:

1. disable the bot delay option during the tests
2. make sure that if your bot got all needed permissions if it is using limited query account (not serveradmin one)

[PassiAPI]

I tryed it, but it still not working

[PassiAPI]

Reinstall?

[Shad86]

you can try it, but i think the behavior would be the same after it, as you said it worked before you restarted your root, so there has to be changed something after you restarted your root.

you also can send me your ranksystem website privately @ rank@hdf-multigaming.de - i will take a look over it tomorrow, as i have to go to sleep now

[Newcomer1989]

1) How looks your "voice_ip=" inside your ts3server.ini?

2) What are you getting on the linux comand "ifconfig"?

3) What webserver are you using? If apache, how looks your "httpd.conf"?

4) Have you firewall or a special routing on your machine, like iptables?

[PassiAPI]

i didn't creat ts3server.ini

[PassiAPI]

2. Command not found

[PassiAPI]

3. I only found a apach2.conf file

https://pastebin.com/u1HAhX3w

[Newcomer1989]

to 1) The ts3server.ini should be there. You could create it by using the start command "createinifile=1". If you have none, I guess TeamSpeak supports IPv4 and IPV6 at default. With the ts3server.ini you could force TeamSpeak only to use on of the both protocols.

to 2) Which linux do you have?

[PassiAPI]

1) I will TRY 2) Debian

[Newcomer1989]

2. you can install ifconfig with apt-get install net-tools or you use the command ip address and share us this result.

[PassiAPI]

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 37.114.45.### netmask 255.255.254.0 broadcast 37.114.45.### inet6 fe80::####:4ff:fee4:7dca prefixlen 64 scopeid 0x20 ether 4e:65:04:e4:7d:## txqueuelen 1000 (Ethernet) RX packets 52598353 bytes 9839955874 (9.1 GiB) RX errors 0 dropped 89668 overruns 0 frame 0 TX packets 58984206 bytes 8431539841 (7.8 GiB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10 loop txqueuelen 1 (Lokale Schleife) RX packets 22156649 bytes 9378218961 (8.7 GiB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 22156649 bytes 9378218961 (8.7 GiB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

The # are from me

[Newcomer1989]

No problem. That tells us, you are using IPv4 and IPv6 on your machine at the same time.

So you should have a look, what protocol the user should use. Perhaps force IPv4 for the ts3server and also for the webserver and you should be fine.

[Newcomer1989]

Should be solved with version 1.2.4.

• added new verification step, when the users IP between website and TS3 server differs; at this point the user can register himself also with a token; to protect from spams the user need to join a verification channel, where he will be able to choose himself to be able to receive the token