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NickeManarin / ScreenToGif

🎬 ScreenToGif allows you to record a selected area of your screen, edit and save it as a gif or video.
http://www.screentogif.com
Microsoft Public License
23.88k stars 2.19k forks source link

[Bug] install error #1042

Open heartacker opened 2 years ago

heartacker commented 2 years ago

Describe the bug update and image

image

Info: === Logging started: 2022/01/04  11:08:08 ===
CommonData: Message type: 0, Argument: 1033
CommonData: Message type: 1, Argument: ScreenToGif
ActionStart: Action 11:08:08: INSTALL. 
Info: Action start 11:08:08: INSTALL.
CommonData: 1: 0 2: 1033 3: 1252 
CommonData: 1: 0 2: 1033 3: 1252 
CommonData: 1: ScreenToGif
Info: === Logging started: 2022/01/04  11:08:09 ===
CommonData: Message type: 0, Argument: 1033
CommonData: Message type: 1, Argument: ScreenToGif
ActionStart: Action 11:08:09: INSTALL. 
Info: Action start 11:08:09: INSTALL.
InstallStart: 1: ScreenToGif 2: {9FFA5D35-F0AC-4819-87B0-9F8620282BB9} 
ActionStart: Action 11:08:09: FindRelatedProducts. Searching for related applications
Info: Action start 11:08:09: FindRelatedProducts.
ActionData: Found application: {E32A6F6C-5240-4749-97D5-4C350D9F94DC}
Info: Action ended 11:08:09: FindRelatedProducts. Return value 1.
ActionStart: Action 11:08:09: WixSharp_InitRuntime_Action. 
Info: Action start 11:08:09: WixSharp_InitRuntime_Action.
Info: SFXCA: Extracting custom action to temporary directory: F:\Users\ATC6194\AppData\Local\Temp\MSI7CB6.tmp-\
Info: SFXCA: Binding to CLR version v4.0.30319
Info: Calling custom action WixSharp!WixSharp.ManagedProjectActions.WixSharp_InitRuntime_Action
Info: Action ended 11:08:10: WixSharp_InitRuntime_Action. Return value 1.
ActionStart: Action 11:08:10: AppSearch. Searching for installed applications
Info: Action start 11:08:10: AppSearch.
ActionData: Property: NETFRAMEWORK45, Signature: NetFramework45
Info: Action ended 11:08:10: AppSearch. Return value 1.
ActionStart: Action 11:08:10: LaunchConditions. Evaluating launch conditions
Info: Action start 11:08:10: LaunchConditions.
Info: Action ended 11:08:10: LaunchConditions. Return value 1.
ActionStart: Action 11:08:10: ValidateProductID. 
Info: Action start 11:08:10: ValidateProductID.
Info: Action ended 11:08:10: ValidateProductID. Return value 1.
ActionStart: Action 11:08:10: CostInitialize. Computing space requirements
Info: Action start 11:08:10: CostInitialize.
Info: Action ended 11:08:10: CostInitialize. Return value 1.
ActionStart: Action 11:08:10: FileCost. Computing space requirements
Info: Action start 11:08:10: FileCost.
Info: Action ended 11:08:10: FileCost. Return value 1.
ActionStart: Action 11:08:10: CostFinalize. Computing space requirements
Info: Action start 11:08:10: CostFinalize.
Info: Action ended 11:08:10: CostFinalize. Return value 1.
ActionStart: Action 11:08:10: InstallValidate. Validating install
Info: Action start 11:08:10: InstallValidate.
Info: Action ended 11:08:10: InstallValidate. Return value 1.
ActionStart: Action 11:08:10: InstallInitialize. 
Info: Action start 11:08:10: InstallInitialize.
Info: Action ended 11:08:10: InstallInitialize. Return value 1.
ActionStart: Action 11:08:10: RemoveExistingProducts. Removing applications
Info: Action start 11:08:10: RemoveExistingProducts.
ActionData: Application: {E32A6F6C-5240-4749-97D5-4C350D9F94DC}, Command line: UPGRADINGPRODUCTCODE={9FFA5D35-F0AC-4819-87B0-9F8620282BB9} CLIENTPROCESSID=10228 CLIENTUILEVEL=3 MSICLIENTUSESEMBEDDEDUI=1 REMOVE=ALL
CommonData: 1: 0 2: 1033 3: 1252 
ActionStart: Action 11:08:10: INSTALL. 
Info: Action start 11:08:10: INSTALL.
InstallStart: 1: ScreenToGif 2: {E32A6F6C-5240-4749-97D5-4C350D9F94DC} 
ActionStart: Action 11:08:10: FindRelatedProducts. Searching for related applications
Info: Action start 11:08:10: FindRelatedProducts.
Info: Action ended 11:08:10: FindRelatedProducts. Return value 0.
ActionStart: Action 11:08:10: WixSharp_InitRuntime_Action. 
Info: Action start 11:08:10: WixSharp_InitRuntime_Action.
Info: SFXCA: Extracting custom action to temporary directory: F:\Users\ATC6194\AppData\Local\Temp\MSI817A.tmp-\
Info: SFXCA: Binding to CLR version v4.0.30319
Info: Calling custom action WixSharp!WixSharp.ManagedProjectActions.WixSharp_InitRuntime_Action
Info: Action ended 11:08:11: WixSharp_InitRuntime_Action. Return value 1.
ActionStart: Action 11:08:11: AppSearch. Searching for installed applications
Info: Action start 11:08:11: AppSearch.
ActionData: Property: NETFRAMEWORK45, Signature: NetFramework45
Info: Action ended 11:08:11: AppSearch. Return value 1.
ActionStart: Action 11:08:11: LaunchConditions. Evaluating launch conditions
Info: Action start 11:08:11: LaunchConditions.
Info: Action ended 11:08:11: LaunchConditions. Return value 1.
ActionStart: Action 11:08:11: ValidateProductID. 
Info: Action start 11:08:11: ValidateProductID.
Info: Action ended 11:08:11: ValidateProductID. Return value 1.
ActionStart: Action 11:08:11: CostInitialize. Computing space requirements
Info: Action start 11:08:11: CostInitialize.
Info: Action ended 11:08:11: CostInitialize. Return value 1.
ActionStart: Action 11:08:11: FileCost. Computing space requirements
Info: Action start 11:08:11: FileCost.
Info: Action ended 11:08:11: FileCost. Return value 1.
ActionStart: Action 11:08:11: CostFinalize. Computing space requirements
Info: Action start 11:08:11: CostFinalize.
Info: Action ended 11:08:11: CostFinalize. Return value 1.
ActionStart: Action 11:08:11: InstallValidate. Validating install
Info: Action start 11:08:11: InstallValidate.
Info: Action ended 11:08:11: InstallValidate. Return value 1.
ActionStart: Action 11:08:11: InstallInitialize. 
Info: Action start 11:08:11: InstallInitialize.
ActionStart: Action 11:08:11: GenerateScript. Generating script operations for action:
ActionData: InstallInitialize
Info: Action ended 11:08:11: InstallInitialize. Return value 1.
ActionStart: Action 11:08:11: RemoveExistingProducts. Removing applications
Info: Action start 11:08:11: RemoveExistingProducts.
Info: Action ended 11:08:11: RemoveExistingProducts. Return value 0.
ActionStart: Action 11:08:11: ProcessComponents. Updating component registration
Info: Action start 11:08:11: ProcessComponents.
ActionData: 1: Updating component registration 
Info: Action ended 11:08:11: ProcessComponents. Return value 1.
ActionStart: Action 11:08:11: UnpublishFeatures. Unpublishing Product Features
Info: Action start 11:08:11: UnpublishFeatures.
ActionData: Feature: Unpublishing Product Features
Info: Action ended 11:08:11: UnpublishFeatures. Return value 1.
ActionStart: Action 11:08:11: SchedSecureObjectsRollback. 
Info: Action start 11:08:11: SchedSecureObjectsRollback.
ActionStart: Action 11:08:11: ExecSecureObjectsRollback. 
Info: Action start 11:08:11: ExecSecureObjectsRollback.
ActionData: 
Info: Action ended 11:08:11: ExecSecureObjectsRollback. Return value 1.
Info: Action ended 11:08:11: SchedSecureObjectsRollback. Return value 1.
ActionStart: Action 11:08:11: RemoveRegistryValues. Removing system registry values
Info: Action start 11:08:11: RemoveRegistryValues.
ActionData: Key: Removing system registry values, Name: 
Info: Action ended 11:08:11: RemoveRegistryValues. Return value 1.
ActionStart: Action 11:08:11: RemoveShortcuts. Removing shortcuts
Info: Action start 11:08:11: RemoveShortcuts.
ActionData: Shortcut: Removing shortcuts
Info: Action ended 11:08:11: RemoveShortcuts. Return value 1.
ActionStart: Action 11:08:11: RemoveFiles. Removing files
Info: Action start 11:08:11: RemoveFiles.
ActionData: File: Removing files, Directory: 
Info: Action ended 11:08:11: RemoveFiles. Return value 1.
ActionStart: Action 11:08:11: RemoveFolders. Removing folders
Info: Action start 11:08:11: RemoveFolders.
ActionData: Folder: Removing folders
Info: Action ended 11:08:11: RemoveFolders. Return value 1.
ActionStart: Action 11:08:11: CreateFolders. Creating folders
Info: Action start 11:08:11: CreateFolders.
Info: Action ended 11:08:11: CreateFolders. Return value 1.
ActionStart: Action 11:08:11: InstallFiles. Copying new files
Info: Action start 11:08:11: InstallFiles.
Info: Action ended 11:08:11: InstallFiles. Return value 1.
ActionStart: Action 11:08:11: CreateShortcuts. Creating shortcuts
Info: Action start 11:08:11: CreateShortcuts.
Info: Action ended 11:08:11: CreateShortcuts. Return value 1.
ActionStart: Action 11:08:11: WriteRegistryValues. Writing system registry values
Info: Action start 11:08:11: WriteRegistryValues.
Info: Action ended 11:08:11: WriteRegistryValues. Return value 1.
ActionStart: Action 11:08:11: InstallServices. Installing new services
Info: Action start 11:08:11: InstallServices.
Info: Action ended 11:08:11: InstallServices. Return value 1.
ActionStart: Action 11:08:11: RegisterUser. Registering user
Info: Action start 11:08:11: RegisterUser.
Info: Action ended 11:08:11: RegisterUser. Return value 0.
ActionStart: Action 11:08:11: RegisterProduct. Registering product
Info: Action start 11:08:11: RegisterProduct.
Info: Action ended 11:08:11: RegisterProduct. Return value 1.
ActionStart: Action 11:08:11: PublishFeatures. Publishing Product Features
Info: Action start 11:08:11: PublishFeatures.
Info: Action ended 11:08:11: PublishFeatures. Return value 1.
ActionStart: Action 11:08:11: PublishProduct. Publishing product information
Info: Action start 11:08:11: PublishProduct.
ActionData: 1: Publishing product information 
Info: Action ended 11:08:11: PublishProduct. Return value 1.
ActionStart: Action 11:08:11: Set_CancelRequestHandler_Props. 
Info: Action start 11:08:11: Set_CancelRequestHandler_Props.
Info: Action ended 11:08:11: Set_CancelRequestHandler_Props. Return value 1.
ActionStart: Action 11:08:11: InstallFinalize. 
Info: Action start 11:08:11: InstallFinalize.
Info: DEBUG: Error 2503:  Called RunScript when not marked in progress.
Info: Action ended 11:08:13: InstallFinalize. Return value 3.
Info: Action ended 11:08:13: INSTALL. Return value 3.
InstallEnd: 1: ScreenToGif 2: {E32A6F6C-5240-4749-97D5-4C350D9F94DC} 3: 3 
Info: CustomAction  returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Info: Action ended 11:08:13: RemoveExistingProducts. Return value 3.
Info: DEBUG: Error 2502:  Called InstallFinalize when no install in progress.
Info: Action ended 11:08:13: INSTALL. Return value 3.
InstallEnd: 1: ScreenToGif 2: {9FFA5D35-F0AC-4819-87B0-9F8620282BB9} 3: 3 
CommonData: 1: 2 2: 0 
CommonData: 1: 2 2: 1 
Info: Action ended 11:08:13: INSTALL. Return value 3.
NickeManarin commented 2 years ago

Hi, have you tried to reboot your computer? Also, where's the app installed?

michael-hawker commented 2 years ago

I just encountered this as well trying to update from 2.33.1 to 2.37.

App is installed in "C:\Program Files (x86)\ScreenToGif\ScreenToGif.exe".

I need to reboot for something else, so will see if that helps.

michael-hawker commented 2 years ago

Rebooting did not resolve issue, still get: image

NickeManarin commented 2 years ago

@michael-hawker Were you trying to update via the app self-updater? If so, try running manually the msi (or better, msix).