NickeManarin / ScreenToGif

🎬 ScreenToGif allows you to record a selected area of your screen, edit and save it as a gif or video.
http://www.screentogif.com
Microsoft Public License
23.04k stars 2.15k forks source link

Startup crash on win11(.msix package) #1268

Closed SineObama closed 6 months ago

SineObama commented 6 months ago

Describe the bug Crashed after inatall ScreenToGif.2.40.Package.x64.msix

To Reproduce run ScreenToGif.2.40.Package.x64.msix(download by windows), autostart failed.

Screenshots nothing happend

Desktop (please complete the following information):

ScreenToGif.exe.3940.dmp

DocMoebiuz commented 6 months ago
image

Not 100% sure if it is the same issue, but it looks like on my Win11 there is no .NET8.0 installed yet.

ChrisMBarr commented 6 months ago

Just updated to the latest version via the in-app updater, now it won't launch for me either. Went to the website to manually install via the installer, no change.

Fault bucket 1379558355639503474, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 33823Nicke.ScreenToGif_2.40.0.0_x64__s0jv9ksk6a4w4
P2: praid:ScreenToGif
P3: 2.40.0.0
P4: 65410000
P5: KERNELBASE.dll
P6: 10.0.22621.2792
P7: 3091b6fb
P8: e0434352
P9: 000000000006567c
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.21491135-346a-44a2-853c-1ded7d430b70.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.320d28a4-c606-46dc-8c9d-54dec305b4cb.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2dee75c8-d73f-4f31-8eef-dce87de59096.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1ec85279-a5bc-4b70-97bd-2209d4c011b6.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.19ed66d8-78da-455e-b11d-35f83755e4f1.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_33823Nicke.Scree_cd7c2428632c41f6d8f5f9df2e2e5314ab56df5_4f74e92c_1de37d68-f326-4e8d-901f-54f6327e1181

Analysis symbol: 
Rechecking for solution: 0
Report Id: fec80c5b-7c90-4d1b-9e35-71a1dbe78b17
Report Status: 268435456
Hashed bucket: 12092b981b7ca30d93252d03e6d08a72
Cab Guid: 0
DocMoebiuz commented 6 months ago

i uninstalled the version ( which I had installed earlier, and upgraded to the latest) and downloaded the MSI package from the website. This solved the issue for me.

NickeManarin commented 6 months ago

Hi, there's a fix coming in a few minutes. The package was missing some files.

ChrisMBarr commented 6 months ago

Had to downgrade to the previous version (v2.39) to get it to work last night. But just updated to the latest version (v2.40.1) and it now works again. That was a quick response - thanks!