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NickvisionApps / Parabolic

Download web video and audio
https://flathub.org/apps/details/org.nickvision.tubeconverter
GNU General Public License v3.0
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Parabolic won't start on Windows 10 #945

Closed ViBE-HU closed 1 week ago

ViBE-HU commented 2 weeks ago

11.0 is the second build which won't start on my Windows 10 machines. I found this in the Event log:

- 
<Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- 
    <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>100</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2024-11-13T01:16:00.8536531Z" />
        <EventRecordID>20438</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>PC</Computer>
        <Security />
    </System>
- 
    <EventData>
        <Data>org.nickvision.tubeconverter.qt.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>67328b26</Data>
        <Data>ucrtbase.dll</Data>
        <Data>10.0.19041.3636</Data>
        <Data>81cf5d89</Data>
        <Data>c0000409</Data>
        <Data>000000000007286e</Data>
        <Data>1c2c</Data>
        <Data>01db356999b781ed</Data>
        <Data>C:\Program Files (x86)\Nickvision Parabolic\Release\org.nickvision.tubeconverter.qt.exe</Data>
        <Data>C:\Windows\System32\ucrtbase.dll</Data>
        <Data>39c02810-eeb5-41e3-b2d9-20eddc00891e</Data>
        <Data />
        <Data />
    </EventData>
</Event>
- 
<Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- 
    <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2024-11-13T01:16:02.2398595Z" />
        <EventRecordID>20439</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>PC</Computer>
        <Security />
    </System>
- 
    <EventData>
        <Data />
        <Data>0</Data>
        <Data>BEX64</Data>
        <Data>Nem érhető el</Data>
        <Data>0</Data>
        <Data>org.nickvision.tubeconverter.qt.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>67328b26</Data>
        <Data>ucrtbase.dll</Data>
        <Data>10.0.19041.3636</Data>
        <Data>81cf5d89</Data>
        <Data>000000000007286e</Data>
        <Data>c0000409</Data>
        <Data>0000000000000007</Data>
        <Data />
        <Data />
        <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_org.nickvision.t_534be0a36549952b934085f8c659a1c3f327ea_5deae684_3239fc0b-17a8-443d-853b-bde6312c2581</Data>
        <Data />
        <Data>0</Data>
        <Data>39c02810-eeb5-41e3-b2d9-20eddc00891e</Data>
        <Data>4</Data>
        <Data />
        <Data>0</Data>
    </EventData>
</Event>
- 
<Event
    xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- 
    <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2024-11-13T01:16:03.2536996Z" />
        <EventRecordID>20440</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>PC</Computer>
        <Security />
    </System>
- 
    <EventData>
        <Data>1709307824938297756</Data>
        <Data>5</Data>
        <Data>BEX64</Data>
        <Data>Nem érhető el</Data>
        <Data>0</Data>
        <Data>org.nickvision.tubeconverter.qt.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>67328b26</Data>
        <Data>ucrtbase.dll</Data>
        <Data>10.0.19041.3636</Data>
        <Data>81cf5d89</Data>
        <Data>000000000007286e</Data>
        <Data>c0000409</Data>
        <Data>0000000000000007</Data>
        <Data />
        <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD96B.tmp.WERInternalMetadata.xml</Data>
        <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_org.nickvision.t_534be0a36549952b934085f8c659a1c3f327ea_5deae684_3239fc0b-17a8-443d-853b-bde6312c2581</Data>
        <Data />
        <Data>0</Data>
        <Data>39c02810-eeb5-41e3-b2d9-20eddc00891e</Data>
        <Data>268435456</Data>
        <Data>1827254a5513f7aba7b8ae69153e299c</Data>
        <Data>0</Data>
    </EventData>
</Event>
nlogozzo commented 1 week ago

What version of Windows 10 are you running? Home or Pro? and what's the version provided by winver?

nlogozzo commented 1 week ago

Did you install Parabolic using the Setup exe or are you running the portable version?

ViBE-HU commented 1 week ago

Tried both versions. Both machine running always the latest Windows 10 Pro build. No Insider or preview enabled.

nlogozzo commented 1 week ago

image

It works no problem on Windows 10 for me. Can you try installing the latest release?

nlogozzo commented 1 week ago

https://github.com/NickvisionApps/Parabolic/releases/tag/2024.11.1

ViBE-HU commented 1 week ago

No success. Same error logs referring to ucrtbase.dll

nlogozzo commented 1 week ago

Can you try installing the Visual C++ Redistributable: https://aka.ms/vs/17/release/vc_redist.x64.exe

And then reboot and run Parabolic again.

ViBE-HU commented 1 week ago

Sadly still not working. I hardly ever used it under Windows. because Ubuntu is my main system. But now I tested many versions and looks like the 2024.05 build is the last which works.

nlogozzo commented 1 week ago

It seems like there's something wrong with C/C++ on your system. ucrtbase is the Universal C Runtime. 2024.5.0 works because that was the last version built with C#.

Maybe this can help you: https://answers.microsoft.com/en-us/windows/forum/all/ucrtbasedll-not-found-error-stopping-programs-from/f66b09d9-3ece-4242-b5e5-40e3be4454c3

But like I said it's something wrong with C on your system I don't know what you've tried.

ViBE-HU commented 1 week ago

The article is totally nonsense. The systems integrity are okay. The application shows only some file associations and some 1-2 services. which are btw totally normal and working.

What is interesting that both systems have the same issue. But none of the systems are crowded or "dirty". I only installed necessary basic things to run my games and Office. Is it possible that some other programs can conflict or interfere with Parabolic? Even the C++ not changed anything. Or do I need some other components?

cplusplus

ViBE-HU commented 1 week ago

Found this article. Not the exact same issue, but the exception code is the same. I am not a software engineer. Does this comment makes any sense to you?

https://stackoverflow.com/questions/46779455/windows-c-service-faulting-on-ucrtbase-dll-when-starting#comment80506672_46779455

And for some reason AVG constantly checking the exe when I try to run the program.

ViBE-HU commented 1 week ago

Tried to recreate the issue myself in a virtual machine with a clean install. No "success".

But somehow I just recreated another issue:

VirtualBox_Windows 10_22_11_2024_01_36_52

I installed Windows 10 Pro and updated it. Maybe it is related somehow. First I installed the actual Parabolic build which looks okay. Then I installed 2024.05 and then all build step by step. This new(?) issue started from 2024.09 and the builds affected till 2024.10.3. So I guess with 2024.10.3 you made some related change. As I understand the issue might be language or encoding related. Or system environment maybe. The attached picture shows misaligned letters and the language is Hungarian. I maintain the translation, so I am pretty sure that the translation itself is fine and this is not some kind of mistake made by me.

nlogozzo commented 1 week ago

The issue was fixed in V2024.10.3 so it is no longer an issue.

ViBE-HU commented 3 hours ago

This is a disaster. I also recreated the issue on a fresh Windows 11 Pro installation (build 22631.4541) and I cannot imagine yet how. But it must be way too easy to recreate. I don't install any C/C++ relate stuff manually. Programs do and Windows update. ATM I try to figure out which program can cause this, but it is also strange that only Parabolic fails to start on my systems.