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Nitrokey / nitrokey-app

Nitrokey's Application (Win, Linux, Mac)
https://www.nitrokey.com/
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Nitrokey is not detected under Windows 10 1803 Insider / 1809+ #380

Closed alexwh closed 5 years ago

alexwh commented 5 years ago

Current behaviour

When the device is plugged in on Windows, the Nitrokey App does not detect the key and remains in "Idle" state. The unencrypted partition and smartcard functionality works fine, and the nitrokey-update-tool detects the Nitrokey as being in production mode. In addition, the Nitrokey App works on Linux.

Logs attached: debug-file.txt In this log, the device was plugged in, Nitrokey App started, then the device was removed and reinserted.

szszszsz commented 5 years ago

Hi! Thank you for the report. Could you tell has the issue occurred with the recent OS update?

If you would confirm that, then I would search for the issue in the underlying hidapi library (a libusb wrapper), through which the USB communication is handled. Update Tool counts active devices using libusb directly (without connecting to though), hence it detects the device mode correctly. I remember there was a similar issue in the past with Windows 10, where the device class string ID was renamed on the OS side and made the device's unavailable to connect to.

alexwh commented 5 years ago

I believe the issue started happening some time in the last month or so. Where should I start to begin debugging the hidapi library? Is there some form of sample application I can test or logs I can view?

szszszsz commented 5 years ago

Hi @alexwh ! I am really sorry for the long delay. I plan to fix this in the coming week. Is the issue still occurring after last Windows updates?

alexwh commented 5 years ago

Hi there, No problem. Unfortunately, I've since rolled back to mainline Windows 10 (due to this and other issues with insider builds), so cannot test it anymore.

m-d-johnson commented 5 years ago

I am seeing the same but I'm on latest Win 10 (1809) build 17763.107 and using a NK Pro 2. Device manager shows "Unknown Smartcard"

jans23 commented 5 years ago

"Unknown Smartcard" is to be expected and is ok as long as you don't want to use the device with Microsoft tools.

szszszsz commented 5 years ago

Hi! We have published today a new tool for users of Windows 10 1809 (and newer), and Storage v0.52 (and older). It is a bootable image, which allows to unlock the Storage device update feature. The guide for using it is located here: Using the bootable image. This should be a one-time operation, to allow to flash firmware v0.53, using which device can communicate under Windows 10 1809. Further updates will be possible to run with the Nitrokey Update Tool, as in the main firmware update guide.

szszszsz commented 5 years ago

Fixed by changes in the firmware. Details:

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