Instruct user that using GnuPG and Nitrokey App in parallel can stop the device

Nitrokey / nitrokey-documentation

User documentation of Nitrokey's products

https://docs.nitrokey.com

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Instruct user that using GnuPG and Nitrokey App in parallel can stop the device #59

Open szszszsz opened 3 years ago

szszszsz commented 3 years ago

Instruct user that using GnuPG and Nitrokey App in parallel can make the device not responding anymore until its reinsertion to the USB slot. This is a known problem, which should be brought to wider attention. Affected: Nitrokey Pro, Nitrokey Storage

Source:

https://github.com/Nitrokey/libnitrokey/issues/137#issuecomment-945152901

cc @nitrosimon

szszszsz commented 2 years ago

Hi! Thank you for resolving this, but I thought about more visible place, like the main page of the given product, or associated service setup. I am not sure FAQ is read as a guide, until it is very much needed. What's your opinion?

daringer commented 2 years ago

Ok ok, no problem, will reopen this, we'll think of a more exposed place for all products to present such information.

d-e-s-o commented 2 years ago

Can we please fix this properly instead of fudging it with documentation and shifting blame to the user and upstream consumers? Replugging a physical devices is completely unautomatable.

The underlying issue will never get addressed if every user-opened problem report is redirected to a piece of documentation saying "this is a known problem", go work around it. This is how bug-laden enterprise-style software comes into being. You are inflicting this pain to every user and every one building on top. Nitrokey GmbH and Nitrokey GmbH alone are the only ones in a position to fix it. Please, go do so.