TeamViewer 15.49.2: Window for remote connection no longer appears

tobias-kuendig commented 4 months ago

Describe the bug

After installing the update for TeamViewer 15.49.2 (introduced in #276948) I can no longer connect to remote hosts.

The connection is established, but the window does not appear. If i try to connect to the same host again, I receive the message that I already have a connection open.

Looking at the logs, this might be the issue:

$ cat ~/.local/share/teamviewer15/logfiles/TeamViewer15_Logfile.log

2024/04/02 13:47:43.519 106422 106422 GW2!! QML load error: qrc:/ui/ClientWindow/RCClientRemoteScreenWindow.qml:176:2: Type RemoteControlToolbar unavailable, Errorcode=11
2024/04/02 13:47:43.519 106422 106422 GW2!! QML load error: qrc:/ui/ClientWindow/RemoteControlToolbar.qml:14:1: Type ToolbarContainer unavailable, Errorcode=11
2024/04/02 13:47:43.520 106422 106422 GW2!! QML load error: qrc:/ui/ClientWindow/RCClient/ToolbarContainer.qml:51:2: Type PerryRoundangle unavailable, Errorcode=11
2024/04/02 13:47:43.520 106422 106422 GW2!! QML load error: qrc:/ui/QuickCommon/Style/PerryRoundangle.qml:7:1: Type PerryDropShadowItem unavailable, Errorcode=11
2024/04/02 13:47:43.520 106422 106422 GW2!! QML load error: qrc:/ui/QuickCommon/Style/PerryDropShadowItem.qml:26:16: Type PerryDropShadow unavailable, Errorcode=11
2024/04/02 13:47:43.520 106422 106422 GW2!! QML load error: qrc:/ui/QuickCommon/Style/PerryDropShadow.qml:1:1: module "QtGraphicalEffects" is not installed, Errorcode=11

TeamViewer was working as expected on another system that was running version 15.38. After the update of that system, the same problem appears.

Steps To Reproduce

Open TeamViewer
Connect to any host
No new window appears
Connect to the same host again
Message "you are already connected" appears

Notify maintainers

@ifurther @jagajaga @jraygauthier @gador

Metadata

Please run nix-shell -p nix-info --run "nix-info -m" and paste the result.

[user@system:~]$ nix-shell -p nix-info --run "nix-info -m"

 - system: `"x86_64-linux"`
 - host os: `Linux 6.8.1, NixOS, 23.11 (Tapir), 23.11.20240328.219951b`
 - multi-user?: `yes`
 - sandbox: `yes`
 - version: `nix-env (Nix) 2.18.1`
 - nixpkgs: `/etc/nix/path/nixpkgs`

leon-erd commented 2 months ago

I'm still facing the same issue 🤔 using services.teamviewer.enable = true;

gador commented 2 months ago

Please add more information and reopen a new issue. Thanks

NixOS / nixpkgs