Closed groove06 closed 2 years ago
NorthernMan54
commented
2 years ago Can you share the homebridge logs from when you ask Alexa to discover devices, and a copy of your account dashboard from homebridge.ca.
Am thinking their may be an error message causing this.
Tks
groove06
commented
2 years ago 
NorthernMan54
commented
2 years ago Took a look for your account and saw this
You have two accounts with the same username ( only difference being case ), and it appears that the plugin is configured with the lower case one, and Alexa skill is linked to the Upper case one. Also your subscription is configured with the lower case one.
To fix this, login to Homebridge.ca with the Upper case account, and delete the account. Then go into the Alexa app, unlink the homebridge skill, then link again with the lowercase account
groove06
commented
2 years ago Can you tell which one has the subscripton linked to it for the $2?
Byron
Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows
From: Northern @.> Sent: Sunday, June 12, 2022 2:34 PM To: @.> Cc: @.>; @.> Subject: Re: [NorthernMan54/homebridge-alexa] Homebridge stopped communication with Alexa (Issue #528)
Took a look for your account and saw this
You have two accounts with the same username ( only difference being case ), and it appears that the plugin is configured with the lower case one, and Alexa skill is linked to the Upper case one. Also your subscription is configured with the lower case one.
To fix this, login to Homebridge.ca with the Upper case account, and delete the account. Then go into the Alexa app, unlink the homebridge skill, then link again with the lowercase account
— Reply to this email directly, view it on GitHubhttps://github.com/NorthernMan54/homebridge-alexa/issues/528#issuecomment-1153256173, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOK5YEA3ABMS63HORRZSVVLVOYUSRANCNFSM5YR7LI3A. You are receiving this because you authored the thread.Message ID: @.***>
groove06
commented
2 years ago Sorry disregard my last. You answered that question. The lower cased one.
Byron
Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows
From: Northern @.> Sent: Sunday, June 12, 2022 2:34 PM To: @.> Cc: @.>; @.> Subject: Re: [NorthernMan54/homebridge-alexa] Homebridge stopped communication with Alexa (Issue #528)
Took a look for your account and saw this
You have two accounts with the same username ( only difference being case ), and it appears that the plugin is configured with the lower case one, and Alexa skill is linked to the Upper case one. Also your subscription is configured with the lower case one.
To fix this, login to Homebridge.ca with the Upper case account, and delete the account. Then go into the Alexa app, unlink the homebridge skill, then link again with the lowercase account
— Reply to this email directly, view it on GitHubhttps://github.com/NorthernMan54/homebridge-alexa/issues/528#issuecomment-1153256173, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AOK5YEA3ABMS63HORRZSVVLVOYUSRANCNFSM5YR7LI3A. You are receiving this because you authored the thread.Message ID: @.***>
groove06
commented
2 years ago @NorthernMan54 thanks for all your help. I don't think I would have realized I had two accounts and case issues. I think I'm good now
NorthernMan54
commented
2 years ago Tks, good luck
Good day where ever you are. I have a problem with homebridge connected as a skill with Alexa- all device went unresponsive. Upon troubleshooting and removing some devices, Alexa will not rediscover. I have disabled/reenable the skill. I have uninstalled and reinstalled the plugin in HOOBS, to no avail.