Cloud offline error

[steveintro]

Hi there-

Getting a "Cloud Offline" error- can't figure out why this is but it's crashing my entire homebridge. This is from the log (deleted some sensitive data):

5/31/2020, 9:48:09 PM Error: _getZones Error: ETIMEDOUT 5/31/2020, 9:48:09 PM at Timeout. (/home/hoobs/.hoobs/node_modules/homebridge-connex/node_modules/request/request.js:848:19) 5/31/2020, 9:48:09 PM at listOnTimeout (internal/timers.js:531:17) 5/31/2020, 9:48:09 PM at processTimers (internal/timers.js:475:7) { 5/31/2020, 9:48:09 PM code: 'ETIMEDOUT', 5/31/2020, 9:48:09 PM connect: true 5/31/2020, 9:48:09 PM } 5/31/2020, 9:48:09 PM pollDevices Error: Error: ETIMEDOUT 5/31/2020, 9:48:09 PM at Timeout. (/home/hoobs/.hoobs/node_modules/homebridge-connex/node_modules/request/request.js:848:19) 5/31/2020, 9:48:09 PM at listOnTimeout (internal/timers.js:531:17) 5/31/2020, 9:48:09 PM at processTimers (internal/timers.js:475:7) { 5/31/2020, 9:48:09 PM code: 'ETIMEDOUT', 5/31/2020, 9:48:09 PM connect: true 5/31/2020, 9:48:09 PM } { 5/31/2020, 9:48:09 PM product_name: 'Dimplex CONNEX®', 5/31/2020, 9:48:09 PM model: 'AY001MUS1', 5/31/2020, 9:48:09 PM dsn: 'AC000W001463021', 5/31/2020, 9:48:09 PM oem_model: 'H1417US', 5/31/2020, 9:48:09 PM sw_version: 'bc 1.15 09/17/15 15:32:37 ID a11190c', 5/31/2020, 9:48:09 PM template_id: 130, 5/31/2020, 9:48:09 PM mac: '', 5/31/2020, 9:48:09 PM unique_hardware_id: null, 5/31/2020, 9:48:09 PM hwsig: '', 5/31/2020, 9:48:09 PM lan_ip: '', 5/31/2020, 9:48:09 PM connected_at: '2020-05-31T12:14:36Z', 5/31/2020, 9:48:09 PM key:, 5/31/2020, 9:48:09 PM lan_enabled: false, 5/31/2020, 9:48:09 PM has_properties: true, 5/31/2020, 9:48:09 PM product_class: null, 5/31/2020, 9:48:09 PM connection_status: 'Online', 5/31/2020, 9:48:09 PM lat: '', 5/31/2020, 9:48:09 PM lng: '-', 5/31/2020, 9:48:09 PM locality: '', 5/31/2020, 9:48:09 PM device_type: 'Wifi', 5/31/2020, 9:48:09 PM zones: { Z1: { name: 'Bedroom' }, Z2: { name: 'Upstairs Hallway' } } 5/31/2020, 9:48:09 PM } 5/31/2020, 9:48:09 PM [connex2] ERROR: pollDevices Error: ETIMEDOUT at Timeout. (/home/hoobs/.hoobs/node_modules/homebridge-connex/node_modules/request/request.js:848:19) at listOnTimeout (internal/timers.js:531:17) at processTimers (internal/timers.js:475:7) { code: 'ETIMEDOUT', connect: true } { product_name: 'Dimplex CONNEX®', model: 'AY001MUS1', dsn: 'AC000W001463021', oem_model: 'H1417US', sw_version: 'bc 1.15 09/17/15 15:32:37 ID a11190c', template_id: 130, mac: '', unique_hardware_id: null, hwsig: '', lan_ip: '192.168.1.25', connected_at: '2020-05-31T12:14:36Z', key:, lan_enabled: false, has_properties: true, product_class: null, connection_status: 'Online', lat: '', lng: '', locality: '', device_type: 'Wifi', zones: { Z1: { name: 'Bedroom' }, Z2: { name: 'Upstairs Hallway' } } } 5/31/2020, 9:48:09 PM (node:16028) UnhandledPromiseRejectionWarning: TypeError: Cannot read property 'Setpoint' of undefined 5/31/2020, 9:48:09 PM at connexPlatform.updateStatus (/home/hoobs/.hoobs/node_modules/homebridge-connex/index.js:104:34) 5/31/2020, 9:48:09 PM at connexPlatform. (/home/hoobs/.hoobs/node_modules/homebridge-connex/index.js:63:20) 5/31/2020, 9:48:09 PM at Array.forEach () 5/31/2020, 9:48:09 PM at connexPlatform. (/home/hoobs/.hoobs/node_modules/homebridge-connex/index.js:60:19) 5/31/2020, 9:48:09 PM at /home/hoobs/.hoobs/node_modules/homebridge-connex/lib/connex.js:91:5 5/31/2020, 9:48:09 PM at connex.pollDevices (/home/hoobs/.hoobs/node_modules/homebridge-connex/lib/connex.js:111:5) 5/31/2020, 9:48:09 PM at runMicrotasks () 5/31/2020, 9:48:09 PM at processTicksAndRejections (internal/process/task_queues.js:93:5) 5/31/2020, 9:48:09 PM (node:16028) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 8)

thank you!

-Steve

[NorthernMan54]

Was it working and suddenly stopped or is this first time setup?

Is your internet connection solid? Error is a timeout connecting to CONNEX cloud

[steveintro]

Working and suddenly stopped... internet connection still up. Tried restarting everything.

CONNEX app works as well.

Steve Intrabartola 516.807.3403 steveintro@gmail.com http://steveintro.com

On May 31, 2020, at 11:22 PM, Northern Man notifications@github.com wrote:

 Was it working and suddenly stopped or is this first time setup?

Is your internet connection solid? Error is a timeout connecting to CONNEX cloud

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

[NorthernMan54]

How many zones do you have configured?