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Nova-Scotia-Digital-Service / service-pattern-library

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Message when something is not support or not turned on #80

Open jamie-benoit opened 2 years ago

jamie-benoit commented 2 years ago

Earlier this year, we had a discussion (in Teams) about the message for Internet Explorer (see below).

Internet Explorer is not a secure or modern browser, and is not supported on this website. You must use another browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

Internet Explorer n'est pas un navigateur sûr ou moderne. Il ne peut pas être utilisé pour consulter ce site Web. Vous pouvez utiliser un autre navigateur, par exemple Google Chrome, Mozilla Firefox, Microsoft Edge ou Safari.

  1. I was wondering about the pattern of displaying this message. Is on own page? Is it a pop up window? A message on the first page of the service?

  2. I was thinking that we should some more messages created too. For example, JavaScript is turned off.

jamie-benoit commented 2 years ago

Create a page similar to https://design-system.service.gov.uk/patterns/problem-with-the-service-pages/. Put it under the Page templates.

jamie-benoit commented 2 years ago

in the message, gave the users options on how to do the service. Go in person or use another browser.

gabwhite commented 2 years ago

Perhaps we can pull some analytics data on this. Most of our services should be backwards compatible. Considering mircosoft no longer supports IE, we might not need to address this as it could confuse people more?

Not sure about the javascript one, but seems relevant. If a user has javascript turned off we'd need to show a message letting them know why they can't use the service unless JS is on. This might be already handled in a default message from the browser?

I'd also note this is different from a 404 (broken link) or 500 (service error), because it's an issue with the user's device, not the service itself.