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NullDesk / ticketdesk

TicketDesk - A simple and effective Issue Tracker for Help Desks
Microsoft Public License
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Service Level Agreement (SLA) #178

Closed gasquare closed 2 years ago

gasquare commented 5 years ago

Is it possible to add a SLA(s) for the ticket . If yes is there any tips on how to achieve it.

StephenRedd commented 5 years ago

You could attach an SLA to the ticket as a document, or you could just give each of your SLA a name and use tags to indicate which apply to the ticket. There is nothing out-of-box related to SLAs directly... contract management and legal document/content management are a bit beyond the initial scope the project had in mind.