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OCA / connector-telephony

Odoo modules for telephony integration
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Problem in the connection to Asterisk #131

Closed AdrianJoel closed 2 years ago

AdrianJoel commented 7 years ago

Hi.

I want to integrate Asterisk with Odoo 10. When I defined the Asterisk Server and clicked on "Test Connection to Asterisk" the following message appears:

Connection Test Sucessfull! Odoo can sucessfully login to the Asterisk Manager Interface.

But, when I clicked on Open Caller icon in the top right corner, the message is:

FAILURE! Problem in the connection to Asterisk

I am new in this topic. Please help :(

The manager.conf of my Asterisk Server:

; ; AMI - Asterisk Manager interface ; ; FreePBX needs this to be enabled. Note that if you enable it on a different IP, you need ; to assure that this can't be reached from un-authorized hosts with the ACL settings (permit/deny). ; Also, remember to configure non-default port or IP-addresses in amportal.conf. ; ; The AMI connection is used both by the portal and the operator's panel in FreePBX. ; ; FreePBX assumes an AMI connection to localhost:5038 by default. ; [general] enabled = yes port = 5038 bindaddr = 0.0.0.0 displayconnects=yes ;only effects 1.6+

[admin] secret = freePBX deny = 0.0.0.0/0.0.0.0 permit = 127.0.0.1/255.255.255.0 permit = 10.35.2.228/255.255.255.0 read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate writetimeout = 5000

include manager_additional.conf

include manager_custom.conf

Asterisk Server IP is: 10.35.2.216 Odoo Server: 10.35.2.228

alexis-via commented 7 years ago

Please start odoo with --log-level=debug and copy-paste the logs when you click on open caller icon.

AdrianJoel commented 7 years ago

@alexis-via I don't know how to do it. Can you tell me what do I have to do?

WSMDpro commented 7 years ago

<Asterisk.Manager.Manager connected as ##### to ###########> {} odoo.addons.asterisk_click2dial.models.asterisk_server: Result of Status AMI request: odoo.addons.asterisk_click2dial.models.asterisk_server: {} {} odoo.addons.asterisk_click2dial.models.asterisk_server: Calling party number: 'False'

I am working on it and got the same error. Moreover, Dial button is also not visible in v10

efernan commented 7 years ago

Hi.

The same problem, Odoo v10:

DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: User's phone: SIP/201 DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: Asterisk server: X.X.X.X:5038 DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: Result of Status AMI request: DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: {} DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: Calling party number: 'False'

and when I clicked on Open Caller icon:

FAILURE! Problem in the connection to Asterisk

Thanks.

WSMDpro commented 7 years ago

We built a PBX connector for Asterisk, just launched this week. Would you like me to get you in touch with the team?

Jamie Funk

On Aug 24, 2017 6:15 AM, efernan notifications@github.com wrote:

Hi.

The same problem, Odoo v10:

DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: User's phone: SIP/201 DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: Asterisk server: X.X.X.X:5038 DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: Result of Status AMI request: DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: {} DEBUG odoodb odoo.addons.asterisk_click2dial.models.asterisk_server: Calling party number: 'False'

and when I clicked on Open Caller icon:

FAILURE! Problem in the connection to Asterisk

Thanks.

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efernan commented 7 years ago

Hi.

Yes, how do I it? Try the new version?

Thanks.

WSMDpro commented 7 years ago

What version of Odoo?

Thank you,

Jamie Funk | jfunk@b2bsoft.commailto:jfunk@b2bsoft.com | Office (212) 742-2301 x732 [cid:image001.jpg@01D2D486.62931C00]

From: efernan [mailto:notifications@github.com] Sent: Thursday, August 24, 2017 7:47 AM To: OCA/connector-telephony connector-telephony@noreply.github.com Cc: WSMDPro WSMDPro@b2bsoft.com; Comment comment@noreply.github.com Subject: Re: [OCA/connector-telephony] Problem in the connection to Asterisk (#131)

Hi.

Yes, how do I it? Try the new version?

Thanks.

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efernan commented 7 years ago

Odoo 10.0-20170822 (Versión Community)

Thanks.

alexis-via commented 7 years ago

As you can see in the logs, the AMI Status request returns an empty answer. So the problem is on Asterisk's side. I advise you to use network capture tool (tcpdump, wireshark) on port TCP 5038 to get a better understanding of the AMI dialog between Odoo and Asterisk.

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