Refer the Odoo model record to the Helpdesk Ticket
Create an activity for the referring record right from the Helpdesk and move the ticket to the next state automatically
Move the Ticket to a pre-defined stage automatically when the referred activity created from the Helpdesk is marked as Done
To streamline your helpdesk operations you can set activities to the pre-configured odoo modules records right from the Helpdesk. The ticket will be moved to the pre-defined stage when the activity is marked as done.
For instance:
A customer reached out to the support team regarding a delayed shipment.
Assign Activity: The helpdesk support team user opens a ticket for the relevant Inventory picking record with specific instructions to check the shipment status and actions that must be taken.
Warehouse Action: The assigned warehouse user sees the new activity in their Odoo dashboard, follows the prescribed steps to investigate, and updates the activity status accordingly.
Automated Updates: Once the warehouse user marks the activity as done, the ticket automatically moves to the "Awaiting" stage to be checked by the support team use
The module adds the following features:
To streamline your helpdesk operations you can set activities to the pre-configured odoo modules records right from the Helpdesk. The ticket will be moved to the pre-defined stage when the activity is marked as done. For instance: A customer reached out to the support team regarding a delayed shipment.