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OCA / l10n-france

France Localization for Odoo
GNU Affero General Public License v3.0
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FEC file not generated, error "Connection lost, trying to reconnect" #415

Closed Nicolas-NCS-DD closed 1 year ago

Nicolas-NCS-DD commented 1 year ago

Module

France - FEC Export

Describe the bug

When we try to export a FEC file, if we use more than 2 or 3 months, export is not created. A message appears "Connection lost, trying to reconnect", and in odoo.log file we can see 2023-02-13 09:30:31,456 0 ERROR avalahee-dessus-dessous-15-staging-customer-6403343 odoo.sh: Worker process (pid=4) was killed by signal 9 (most likely hit a memory limit, please check your custom modules memory usage.)

"Test" checkbox as checked every time.

We know that we have an issue in our contacts creation, meaning that each time a same customer places an order in our CMS, Odoo is creating a new contact. So I'm not telling FEC Export has a bug, but I want to be sure that solving multi-customer creation will help here. Can it be the root cause of FEC file not generated ? (because of too much contacts to search for)

To Reproduce

Affected versions: we are working on a v15 of Odoo

Steps to reproduce the behavior: 1.go to Acounting > Reporting > FEC 2.select start date (06/01/2022) and end date (12/31/2022), check the "Test" box 3.click on Generate, wait for less than 30 seconds, then message "Connection lost..."

Expected behavior I'm expecting FEC file to be exported or at least to find informations on what happen, to be able to fix root cause

Additional context

alexis-via commented 1 year ago

In your odoo server config file, you must increase the values for:

limit_time_cpu limit_time_real limit_memory_hard limit_memory_soft