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OCA / rma

Odoo for Return Merchandise Authorization (RMA)
GNU Affero General Public License v3.0
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[16.0][ADD] add rma_reason & sale_rma_reason #409

Open sbejaoui opened 1 month ago

sbejaoui commented 1 month ago

Specifying the RMA reason when creating an RMA order is crucial for effective inventory management, quality control, and customer service. It helps categorize returned items accurately, identify recurring product issues, and improve overall product quality. This data enables customer service to address issues more effectively and enhances the customer experience.

This addon allows RMA managers to pre-configure possible reasons users can specify when creating the RMA order.

fixes #405

needs: #410

cc/ @jbaudoux , @lmignon , @rousseldenis

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OCA-git-bot commented 1 month ago

This PR has the approved label and has been created more than 5 days ago. It should therefore be ready to merge by a maintainer (or a PSC member if the concerned addon has no declared maintainer). 🤖

jbaudoux commented 1 month ago

cc @raumschmiede-joshuaL

jbaudoux commented 1 month ago

@sbejaoui I would prefer to have the reason before the operation on the wizard as, in my opinion, it makes more sense to first choose a reason and then an operation. Some operations may not be valid for some reason

sbejaoui commented 3 weeks ago

Can you add the reason also in the stock picking return ? Like you did on SO wizard. You can also create RMAs from there

Can you add the reason also in the stock picking return ? Like you did on SO wizard. You can also create RMAs from there

done

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