[16.0][ADD] add rma_reason & sale_rma_reason

OCA / rma

Odoo for Return Merchandise Authorization (RMA)

GNU Affero General Public License v3.0

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[16.0][ADD] add rma_reason & sale_rma_reason #409

Open sbejaoui opened 4 months ago

sbejaoui commented 4 months ago

Specifying the RMA reason when creating an RMA order is crucial for effective inventory management, quality control, and customer service. It helps categorize returned items accurately, identify recurring product issues, and improve overall product quality. This data enables customer service to address issues more effectively and enhances the customer experience.

This addon allows RMA managers to pre-configure possible reasons users can specify when creating the RMA order.

fixes #405

needs: #410

cc/ @jbaudoux , @lmignon , @rousseldenis

OCA-git-bot commented 4 months ago

This PR has the approved label and has been created more than 5 days ago. It should therefore be ready to merge by a maintainer (or a PSC member if the concerned addon has no declared maintainer). 🤖

jbaudoux commented 4 months ago

cc @raumschmiede-joshuaL

jbaudoux commented 4 months ago

@sbejaoui I would prefer to have the reason before the operation on the wizard as, in my opinion, it makes more sense to first choose a reason and then an operation. Some operations may not be valid for some reason

sbejaoui commented 3 months ago

Can you add the reason also in the stock picking return ? Like you did on SO wizard. You can also create RMAs from there

Can you add the reason also in the stock picking return ? Like you did on SO wizard. You can also create RMAs from there

done

sbejaoui commented 1 month ago

@jbaudoux , can you plz update your review