search

OCSInventory-NG / OCSInventory-Server

Communication server of OCS Inventory
http://www.ocsinventory-ng.org/
GNU General Public License v2.0
344 stars 139 forks source link

ocs inventory server does not update inventories #391

Closed oscarbarraza closed 1 year ago

oscarbarraza commented 2 years ago

SO : Linux x86_64 Ver : 3.10.0-1062.18.1.el7.x86_64 instaled RAM : 31993 MB free RAM free: 27383 MB CPU : Intel(R) Xeon(R) Gold 6238 CPU @ 2.10GHz Dist : CentOS Linux 7 (Core)

PHP : 7.3.31 Webserver : Apache/2.4.6 (CentOS) mod_wsgi/3.4 Python/2.7.5 PHP/7.3.31 mod_perl/2.0.11 Perl/v5.16.3 DB : MariaDB Server version 10.3.22-MariaDB OCSReports Ver: 2.9

For some time now our OCS server stopped updating the inventories and does not show new equipment, through manual installation the following log file is obtained:

============================================================================== Starting OCS Inventory NG Agent on Tuesday, June 14, 2022 16:35:46. AGENT => Running OCS Inventory NG Agent Version 2.1.1.1 AGENT => Using OCS Inventory NG FrameWork Version 2.1.1.1 AGENT => Loading plug-in(s) DLL PLUGIN => Searching for Plug-in DLL(s) in folder <C:\Program Files (x86)\OCS Inventory Agent\plugins> DLL PLUGIN => 0 DLL Plug-in(s) succesfully loaded on 0 DLL(s) found AGENT => Using network connection with Communication Server COM PROVIDER => Loading Communication Provider <C:\Program Files (x86)\OCS Inventory Agent\ComHTTP.dll> AGENT => Using Communication Provider Version <2.1.1.1> AGENT => Sending Prolog DID_CHECK => Read DeviceID and MACs <80:91:33:EA:BD:BD82:91:33:EA:BD:BD80:91:33:EA:BD:BC00:68:EB:36:25:2B80:91:33:EA:BD:BD> in file COM SERVER => Initializing cURL library for sendRequest COM SERVER => Using cURL without server authentication COM SERVER => Disabling cURL proxy support COM SERVER => Enabling cURL SSL server validation support using CA Bundle <C:\ProgramData\OCS Inventory NG\Agent\cacert.pem> COM SERVER => Sending HTTP Post request to URL http://X.X.X.X/ocsinventory COM SERVER => HTTP Post response received <HTTP Status Code #200> COM SERVER => Cleaning cURL library AGENT => Prolog successfully sent SUPPORT => No support detected, Registration key : N/A AGENT => Prolog Frequency set to 10 hour(s) AGENT => Unloading communication provider AGENT => Unloading plug-in(s) AGENT => Execution duration: 00:00:01.

gillesdubois commented 2 years ago

Hi,

The agent log alone aren't enough to fix the issue. Could you upload the activity.log and error_log of the server ?

Please anonymise sensible data before uploading these files.

Regards, Gilles.

Lea9250 commented 1 year ago

Hi @oscarbarraza,

Since there was no answer, I'll close the issue. Feel free to re open if needed.

Regards, Léa