Shadowfax (IGM) - compliance check

[Rishabh-ondc]

on_issue

• respondent_actions.updated_at has six digits for milliseconds, it should only be 3 digits
• issue.updated_at has not changed

on_issue_status

• context.message_id has changed
• respondent_actions.updated_at has six digits for milliseconds, it should only be 3 digits
• issue.updated_at and respondent_actions.updated_at is different

Clarifications

• Hope issue_status call is not being waited for providing a resolution, unsolicited responses can be shared for the same
• Please use real/ near real values for contact.phone and person.name

@mallikharjun-p

[mallikharjun-p]

@Rishabh-ondc I have updated the logs

regarding

Hope issue_status call is not being waited for providing a resolution, unsolicited responses can be shared for the same -> yes

Please use real/ near real values for contact.phone and person.name -> we discussed about this earlier, we do not have the phone number and name, since we are doing only Hyperlocal

[Rishabh-ondc]

Flow 1 on_issue_status

• resolution.short_desc should contain some value elaborating on the resolution

Clarifications

• Avoid sending optional attributes if the attribute is empty
• Please use real/ near real values for contact.phone and person.name

  Please use real/ near real values for contact.phone and person.name -> we discussed about this earlier, we do not have the phone number and name, since we are doing only Hyperlocal Even if you are doing hyperlocal, there should an email id and a phone number for handling complaints on the network

[mallikharjun-p]

@Rishabh-ondc Please check again updated logs

[Rishabh-ondc]

Flow 1

• logs for two separate complaint flows have been provided, please check

@mallikharjun-p

[mallikharjun-p]

@Rishabh-ondc updated the IGM logs please check

[mallikharjun-p]

@Rishabh-ondc Please check the logs

[mallikharjun-p]

@Rishabh-ondc Can you please check the logs

[Rishabh-ondc]

Logs cleared

@mallikharjun-p