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ONLYOFFICE / CommunityServer

Free open source office suite with business productivity tools: document and project management, CRM, mail aggregator.
http://www.onlyoffice.com
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ControlPanel, No Backup #276

Closed dslengel closed 3 years ago

dslengel commented 3 years ago

Hello OnlyOffice-Folks,

I'm using the Community Server of OnlyOffice Version 11.0.884 with the ControlPanel Version 2.9.368. The thing is that everything is running very well, but I got no chance to backup my data. When I start the backup it returns after a few seconds that "At least one error has occurred." There is no log file AND there is no documentation to that issue.

Does anyone have an idea how I can approach the subject in the most sensible way?

Carazyda commented 3 years ago

Hello @dslengel Where did you check the log files? Please see this folder C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Logs for default installation. And check svcBackup.log, web.api.log for errors. Have you tried all backup destinations? You can also try restarting the backup service.

dslengel commented 3 years ago

Hello Mike,

svcBackup.log! The problem seems to be: Unable to convert MySQL date/time value to System.DateTime Do you know how to get this right?

Am Mo., 1. März 2021 um 18:18 Uhr schrieb Mike Grunin < notifications@github.com>:

Hello @dslengel https://github.com/dslengel Where did you check the log files? Please see this folder C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Logs for default installation. And check svcBackup.log, web.api.log for errors. Have you tried all backup destinations? You can also try restarting the backup service.

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Carazyda commented 3 years ago

If you are using mysql server 5.7 - you can try updating it to 8.0. Or try this solution.

dslengel commented 3 years ago

Hello again,

Now, I solved my MySQL-Problem!

But I there is another one. The file "message_26393551.html" is preventing a backup because it is being used by another process. Unfortunately I don't see any possibility to delete this file. What would you do? Here is my latest svcBackup.log:

2021-03-02 10:53:35,565 ERROR [12] ASC - RunJob - Params: { Id = c814efe3-2698-483d-a4a0-47666636e0ec, Tenant = 2, File = C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Data\Backup\localhost_2021-03-02_10-53-20.tar.gz, BasePath = }, Error = System.AggregateException: Mindestens ein Fehler ist aufgetreten. ---> System.IO.IOException: Der Prozess kann nicht auf die Datei "C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Data\Backup\localhost_2021-03-02_10-53-20.tar\storage\crm\mail_messages\folder_26394000\message_26393551.html" zugreifen, da sie von einem anderen Prozess verwendet wird. bei System.IO.Error.WinIOError(Int32 errorCode, String maybeFullPath) bei System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) bei System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) bei ASC.Data.Backup.Tasks.BackupPortalTask.d__25.MoveNext() --- Ende der internen Ausnahmestapelüberwachung --- bei System.Threading.Tasks.Task.WaitAll(Task[] tasks, Int32 millisecondsTimeout, CancellationToken cancellationToken) bei ASC.Data.Backup.Tasks.BackupPortalTask.DoDumpStorage(IDataWriteOperator writer, IReadOnlyList`1 files) bei ASC.Data.Backup.Tasks.BackupPortalTask.DoDump(IDataWriteOperator writer) bei ASC.Data.Backup.Tasks.BackupPortalTask.RunJob() bei ASC.Data.Backup.Service.BackupWorker.BackupProgressItem.RunJob() ---> (Interne Ausnahme #0) System.IO.IOException: Der Prozess kann nicht auf die Datei "C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Data\Backup\localhost_2021-03-02_10-53-20.tar\storage\crm\mail_messages\folder_26394000\message_26393551.html" zugreifen, da sie von einem anderen Prozess verwendet wird. bei System.IO.Error.WinIOError(Int32 errorCode, String maybeFullPath) bei System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) bei System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) bei ASC.Data.Backup.Tasks.BackupPortalTask.d__25.MoveNext()<---

Am Mo., 1. März 2021 um 19:30 Uhr schrieb Mike Grunin < notifications@github.com>:

If you are using mysql server 5.7 - you can try updating it to 8.0. Or try this solution https://stackoverflow.com/questions/2934844/unable-to-convert-mysql-date-time-value-to-system-datetime .

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Carazyda commented 3 years ago

It may be used by onlyofficeMailAggregator, try restarting it. Or reboot the entire server.

dslengel commented 3 years ago

Hello Mike,

I installed the Community-Server again. Now I have no more problems! Hoping for the best in the future. Stay safe and thank you for your help.

Regards, Dirk

Am Mi., 3. März 2021 um 16:10 Uhr schrieb Mike Grunin < notifications@github.com>:

It may be used by onlyofficeMailAggregator, try restarting it. Or reboot the entire server.

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Carazyda commented 3 years ago

Glad to hear that. Feel free to open new issues, if you suddenly have problems.

dslengel commented 3 years ago

Will do, thanks!

Am Mi., 3. März 2021 um 17:33 Uhr schrieb Mike Grunin < notifications@github.com>:

Glad to hear that. Feel free to open new issues, if you suddenly have problems.

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dslengel commented 3 years ago

Good morning Mike,

do you know which are the differences between the two versions of the Community Server from 11.0.884 to 11.1.917? I can't find the differences here https://helpcenter.onlyoffice.com/installation/groups-changelog.aspx

The next thing I'd like to know is about the "Temperaturniveau" Normally there is a flag to be seen (as I showed below) It's missing since 4-6 weeks on Chrome/Firefox/Edge, only on my iPad!

Do you have any idea how I can see this again. I hope you understand what I mean.

[image: image.png]

[image: image.png]

Thank you for your reply.

Regards, Dirk

Am Mi., 3. März 2021 um 17:59 Uhr schrieb Dirk Büchin @.***>:

Will do, thanks!

Am Mi., 3. März 2021 um 17:33 Uhr schrieb Mike Grunin < @.***>:

Glad to hear that. Feel free to open new issues, if you suddenly have problems.

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Carazyda commented 3 years ago

Hi @dslengel In version 11.1.0 we added thumbnail view to the documents module. We will update the changelog shortly.

I don't understand which flag you mean. Your images are not shown.

dslengel commented 3 years ago

Ok, thanks. Please have a look here for a screenshot: https://drive.google.com/file/d/10t7iZk__3qPHl-IfWnVQR1LOwje70dBh/view?usp=sharing

Am Fr., 12. März 2021 um 11:02 Uhr schrieb Mike Grunin < @.***>:

Hi @dslengel https://github.com/dslengel In version 11.1.0 we added thumbnail view to the documents module. We will update the changelog shortly.

I don't understand which flag you mean. Your images are not shown.

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Carazyda commented 3 years ago

Sorry, but we still dont understand which flag you mean. Сould you describe in more detail? Can you record a video?

dslengel commented 3 years ago

Please have a look at these picture. One is with that “flag”. I only see this flag when I use Onlyoffice on my iPad. It's missing since 4-6 weeks on Chrome/Firefox/Edge on a windows pc!

Do you have any idea how I can see this again. I hope you understand what I mean.

https://drive.google.com/file/d/1qIY1zx6KyXsG2jcDn1d77alg-9wV4YzC/view?usp=drivesdk https://drive.google.com/file/d/1GdgpwisX3NWfp6RVu2GnnwzIavRPAo-7/view?usp=drivesdk

Mike Grunin @.***> schrieb am Mo. 15. März 2021 um 16:58:

Sorry, but we still dont understand which flag you mean. Сould you describe in more detail? Can you record a video?

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

Carazyda commented 3 years ago

Oh, now we understand :) We will try fix it in the next release.

dslengel commented 3 years ago

It seems that I'm not the only one... Am I right with this assumption?

Am Di., 16. März 2021 um 09:59 Uhr schrieb Mike Grunin < @.***>:

Oh, now we understand :) We will try fix it in the next release.

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Carazyda commented 3 years ago

No, we had no other requests.

dslengel commented 3 years ago

So, how can you be sure that in the next release this will be corrected?

Mike Grunin @.***> schrieb am Di. 16. März 2021 um 16:50:

No, we had no other requests.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

OK. You said, you will try to fix it. Sorry, I know you are not sure.

I would like to upgrade to the latest version. My only problem is that at the moment everything (except for these small defects) is going really well and I don't want to risk that after the update it won't work anymore. Question: How sure is it that I simply run the new setup on my Windows server and then everything continues as usual?

Am Di., 16. März 2021 um 16:51 Uhr schrieb Dirk Büchin @.***>:

So, how can you be sure that in the next release this will be corrected?

Mike Grunin @.***> schrieb am Di. 16. März 2021 um 16:50:

No, we had no other requests.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

Hello again,

I started an update with version 11.1.917. Everything went fine except: {SQL_STATE:HY000} Access denied for user'root'@'localhost' (using password: YES) How can I fix that problem? I know my password for SQL

I look forward to your help/answer.

Regards, Dirk

Am Di., 16. März 2021 um 18:16 Uhr schrieb Dirk Büchin @.***>:

OK. You said, you will try to fix it. Sorry, I know you are not sure.

I would like to upgrade to the latest version. My only problem is that at the moment everything (except for these small defects) is going really well and I don't want to risk that after the update it won't work anymore. Question: How sure is it that I simply run the new setup on my Windows server and then everything continues as usual?

Am Di., 16. März 2021 um 16:51 Uhr schrieb Dirk Büchin @.***

:

So, how can you be sure that in the next release this will be corrected?

Mike Grunin @.***> schrieb am Di. 16. März 2021 um 16:50:

No, we had no other requests.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

I started the installation again, because something went wrong. No I've been asked for the sql-password which I could provide.

After the installation, which shows that everything should be alright, I have this error: "Error 500. Internal server error." What would you suggest me to do?

Am Di., 13. Apr. 2021 um 12:35 Uhr schrieb Dirk Büchin @.***>:

Hello again,

I started an update with version 11.1.917. Everything went fine except: {SQL_STATE:HY000} Access denied for user'root'@'localhost' (using password: YES) How can I fix that problem? I know my password for SQL

I look forward to your help/answer.

Regards, Dirk

Am Di., 16. März 2021 um 18:16 Uhr schrieb Dirk Büchin @.***

:

OK. You said, you will try to fix it. Sorry, I know you are not sure.

I would like to upgrade to the latest version. My only problem is that at the moment everything (except for these small defects) is going really well and I don't want to risk that after the update it won't work anymore. Question: How sure is it that I simply run the new setup on my Windows server and then everything continues as usual?

Am Di., 16. März 2021 um 16:51 Uhr schrieb Dirk Büchin @.***

:

So, how can you be sure that in the next release this will be corrected?

Mike Grunin @.***> schrieb am Di. 16. März 2021 um 16:50:

No, we had no other requests.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ONLYOFFICE/CommunityServer/issues/276#issuecomment-800380603, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATBJ2FLWQJ6UH7RO5OYV57DTD543VANCNFSM4YM42A2A .

-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

Carazyda commented 3 years ago

The portal seems to be unable to connect to the mysql server. Please check web.log and web.api.log for errors. Also check \WebStudio\web.connecntios.config for the correct connection string.

dslengel commented 3 years ago

Hi Mike,

I reinstalled the package with the option "repair". Now it's fine.

But nevertheless: This is still not working: https://drive.google.com/file/d/10t7iZk__3qPHl-IfWnVQR1LOwje70dBh/view?usp=sharing It's about the "flag". Any idea how I can fix this issue?

Regards, Dirk

Am Di., 13. Apr. 2021 um 19:04 Uhr schrieb Mike Grunin < @.***>:

The portal seems to be unable to connect to the mysql server. Please check web.log and web.api.log for errors. Also check \WebStudio\web.connecntios.config for the correct connection string.

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Carazyda commented 3 years ago

Hello Dirk! It's not entirely normal, but it's good that it works. "Flag" for the temperature level of contacts we will fix in next release. It will be soon.

dslengel commented 3 years ago

Great, thanks!

Am Mi., 14. Apr. 2021 um 10:23 Uhr schrieb Mike Grunin < @.***>:

Hello Dirk! It's not entirely normal, but it's good that it works. "Flag" for the temperature level of contacts we will fix in next release. It will be soon.

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dslengel commented 3 years ago

Hello Mike,

a big problem occurs in the new version: I don't have access to the restore-panel.

Can you help me with that issue?

Here is what I get in german: Datenregenerierung Kopfzeile

Nutzen Sie diese Option, um Ihr Portal aus der vorher gespeicherten Sicherungsdatei wiederherzustellen. Fehler beim Abrufen von Daten

Am Mi., 14. Apr. 2021 um 10:58 Uhr schrieb Dirk Büchin @.***>:

Great, thanks!

Am Mi., 14. Apr. 2021 um 10:23 Uhr schrieb Mike Grunin < @.***>:

Hello Dirk! It's not entirely normal, but it's good that it works. "Flag" for the temperature level of contacts we will fix in next release. It will be soon.

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Carazyda commented 3 years ago

Can you provide a screenshot of the problem? And please look for errors in svcBackup.log, web.api.log, web.log, web.controlpanel.log.

dslengel commented 3 years ago

[image: image.png]

Am Do., 15. Apr. 2021 um 17:47 Uhr schrieb Mike Grunin < @.***>:

Can you provide a screenshot of the problem? And please look for errors in svcBackup.log, web.api.log, web.log, web.controlpanel.log.

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dslengel commented 3 years ago

Hello again,

I started the restore panel again. There is the same problem as I showed you in the mail before.

I got this errors seeing in the web.controlpanel.05-12.log:

2021-05-12 13:59:38 - error: http://localhost/api/2.0/settings/controlpanel.json Unexpected token  in JSON at position 0 2021-05-12 13:59:38 - error: http://localhost/api/2.0/portal.json Unexpected token  in JSON at position 0 2021-05-12 13:59:38 - error: http://localhost/api/2.0/settings/companywhitelabel.json Unexpected token  in JSON at position 0 2021-05-12 13:59:38 - error: @.*** Unexpected token  in JSON at position 0

Do you have any idea what causes the problem?

Thank you in advance, Dirk

Am Do., 15. Apr. 2021 um 17:50 Uhr schrieb Dirk Büchin @.***>:

[image: image.png]

Am Do., 15. Apr. 2021 um 17:47 Uhr schrieb Mike Grunin < @.***>:

Can you provide a screenshot of the problem? And please look for errors in svcBackup.log, web.api.log, web.log, web.controlpanel.log.

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Carazyda commented 3 years ago

Hi @dslengel there is no image. Can you reattach it? What about errors in svcBackup.log?

[image: image.png] Am Do., 15. Apr. 2021 um 17:47 Uhr schrieb Mike Grunin < @.***>: … Can you provide a screenshot of the problem? And please look for errors in svcBackup.log, web.api.log, web.log, web.controlpanel.log. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#276 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATBJ2FOAEFZUH5SFSIUWPYDTI4DBBANCNFSM4YM42A2A .

dslengel commented 3 years ago

Sure, here it is. [image: image.png]

Am Mi., 12. Mai 2021 um 17:27 Uhr schrieb Mike Grunin < @.***>:

Hi @dslengel https://github.com/dslengel there is no image. Can you reattach it? What about errors in svcBackup.log?

[image: image.png] Am Do., 15. Apr. 2021 um 17:47 Uhr schrieb Mike Grunin < @.***>: … <#m7042701141337817627> Can you provide a screenshot of the problem? And please look for errors in svcBackup.log, web.api.log, web.log, web.controlpanel.log. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#276 (comment) https://github.com/ONLYOFFICE/CommunityServer/issues/276#issuecomment-820534830>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATBJ2FOAEFZUH5SFSIUWPYDTI4DBBANCNFSM4YM42A2A .

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ShockwaveNN commented 3 years ago

@dslengel Please do not attach images via e-mail, github do not work that way, you should attach images via web browser

dslengel commented 3 years ago

Pavel Lobashov @.***> schrieb am Do. 13. Mai 2021 um 09:03:

@dslengel https://github.com/dslengel Please do not attach images via e-mail, github do not work that way, you should attach images via web browser

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

Hi again,

this is the link to the screenshot: https://drive.google.com/file/d/1wf7V0Tamq1Fr0OBhPVPJITfFruRlD1fE/view?usp=sharing If I tried to restore my data it won't work The translation means:

Data generation header Use this option to restore your portal from the previously saved backup file. Failed to get data

Can someone help me by that?

Am Do., 13. Mai 2021 um 09:05 Uhr schrieb Dirk Büchin @.***>:

Pavel Lobashov @.***> schrieb am Do. 13. Mai 2021 um 09:03:

@dslengel https://github.com/dslengel Please do not attach images via e-mail, github do not work that way, you should attach images via web browser

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

ShockwaveNN commented 3 years ago

@dslengel There is no access to this file image

I think you should use github, not some kind third-party apps to share screenshot, it's simpler and we do not lost time on asking you again about your screenshot

dslengel commented 3 years ago

image Okay

Carazyda commented 3 years ago

@dslengel what about errors in svcBackup.log? Does the backup tab have the same error?

dslengel commented 3 years ago

I can't find the svcBackup.log. Where is it situated?

Carazyda commented 3 years ago

In Community Server folder \Logs. Also please check that the onlyofficeBackup service is started.

dslengel commented 3 years ago

Thanks, I'll check it out. Yes, it is running!

There are logs like: web.api web.api-system web.api-system.sql web.socketio

but NO svcBackup.log

Am Do., 13. Mai 2021 um 17:52 Uhr schrieb Mike Grunin < @.***>:

In Community Server folder \Logs. Also please check that the onlyofficeBackup service is started.

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Carazyda commented 3 years ago

ok, have you tried restarting this service? Any errors in the web.api.log?

dslengel commented 3 years ago

Yes, I did start it again. Here is the web.api.log:

something is forbidden & denied :-(

2021-05-13 08:49:16,068 WARN [124] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 08:49:16,083 ERROR [124] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 08:49:17,741 WARN [94] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 08:49:17,741 ERROR [94] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 08:49:18,196 WARN [153] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 08:49:18,196 ERROR [153] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 08:50:01,072 WARN [10] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 08:50:01,072 ERROR [10] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 08:50:01,250 WARN [124] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 08:50:01,250 ERROR [124] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 08:50:01,777 WARN [10] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 08:50:01,777 ERROR [10] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 09:10:45,411 WARN [60] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 09:10:45,411 ERROR [60] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 09:10:45,499 WARN [63] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 09:10:45,499 ERROR [63] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 09:10:46,015 WARN [108] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 09:10:46,015 ERROR [108] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 09:10:46,684 WARN [153] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 09:10:46,684 ERROR [153] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 10:35:05,985 WARN [155] ASC.Api - Product project denied for user Doris Bungert 2021-05-13 10:35:05,985 ERROR [155] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 14:23:08,847 WARN [154] ASC.Api - Product project denied for user Dirk Büchin 2021-05-13 14:23:08,847 ERROR [154] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-05-13 14:23:42,580 ERROR [172] ASC.Api - method error: http://localhost/api/2.0/portal/getbackuphistory.json - Server error System.ServiceModel.CommunicationException: Die Socketverbindung wurde abgebrochen. Dies kann durch einen Fehler beim Verarbeiten der Nachricht, durch ein Überschreiten des Empfangstimeouts durch den Remotehost oder durch eine Problem bei der zugrundeliegenden Netzwerkressource verursacht sein. Lokaler Sockettimeout: "00:00:10". ---> System.Net.Sockets.SocketException: Eine vorhandene Verbindung wurde vom Remotehost geschlossen bei System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) bei System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing) --- Ende der internen Ausnahmestapelüberwachung ---

Server stack trace: bei System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing) bei System.ServiceModel.Channels.SocketConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout) bei System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout) bei System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout) bei System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout) bei System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout) bei System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message) bei System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout) bei System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) bei System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) bei System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: bei System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) bei System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) bei ASC.Core.Common.Contracts.IBackupService.GetBackupHistory(Int32 tenantId) bei ASC.Web.Studio.Core.Backup.BackupAjaxHandler.GetBackupHistory() bei ASC.Api.Portal.PortalApi.GetBackupHistory()

Am Do., 13. Mai 2021 um 18:30 Uhr schrieb Mike Grunin < @.***>:

ok, have you tried restarting this service? Any errors in the web.api.log?

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Carazyda commented 3 years ago

Seems the connections to the Backup service is closed by timeout. Please look at Windows Event Viewer for the errors when you restart the backup service.

dslengel commented 3 years ago

Ok, I'll check it out. and where can I find Windows Event Viewer?

Mike Grunin @.***> schrieb am Do. 13. Mai 2021 um 19:10:

Seems the connections to the Backup service is closed by timeout. Please look at Windows Event Viewer for the errors when you restart the backup service.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

I found it: After a restart of the Service it seems that everything is running fine! Dienst "ONLYOFFICE Backup" befindet sich jetzt im Status "Ausgeführt".

Which information exactly do you need from my from inside the viewer

Am Do., 13. Mai 2021 um 23:11 Uhr schrieb Dirk Büchin @.***>:

Ok, I'll check it out. and where can I find Windows Event Viewer?

Mike Grunin @.***> schrieb am Do. 13. Mai 2021 um 19:10:

Seems the connections to the Backup service is closed by timeout. Please look at Windows Event Viewer for the errors when you restart the backup service.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

I would like to say that I don't have problems concerning the backup. The backup to my owncloud works very well day by day.

The thing is, that I'm not able to restore my backup because of an issue in the controlpanel which you can see at the screenshot below.

Hope you can help me with that!

Am Fr., 14. Mai 2021 um 09:38 Uhr schrieb Dirk Büchin @.***>:

I found it: After a restart of the Service it seems that everything is running fine! Dienst "ONLYOFFICE Backup" befindet sich jetzt im Status "Ausgeführt".

Which information exactly do you need from my from inside the viewer

Am Do., 13. Mai 2021 um 23:11 Uhr schrieb Dirk Büchin @.***>:

Ok, I'll check it out. and where can I find Windows Event Viewer?

Mike Grunin @.***> schrieb am Do. 13. Mai 2021 um 19:10:

Seems the connections to the Backup service is closed by timeout. Please look at Windows Event Viewer for the errors when you restart the backup service.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

dslengel commented 3 years ago

any idea?

Am Fr., 14. Mai 2021 um 11:05 Uhr schrieb Dirk Büchin @.***>:

I would like to say that I don't have problems concerning the backup. The backup to my owncloud works very well day by day.

The thing is, that I'm not able to restore my backup because of an issue in the controlpanel which you can see at the screenshot below.

Hope you can help me with that!

Am Fr., 14. Mai 2021 um 09:38 Uhr schrieb Dirk Büchin @.***>:

I found it: After a restart of the Service it seems that everything is running fine! Dienst "ONLYOFFICE Backup" befindet sich jetzt im Status "Ausgeführt".

Which information exactly do you need from my from inside the viewer

Am Do., 13. Mai 2021 um 23:11 Uhr schrieb Dirk Büchin @.***

:

Ok, I'll check it out. and where can I find Windows Event Viewer?

Mike Grunin @.***> schrieb am Do. 13. Mai 2021 um 19:10:

Seems the connections to the Backup service is closed by timeout. Please look at Windows Event Viewer for the errors when you restart the backup service.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

Carazyda commented 3 years ago

Most likely the problem is in one of the backup entries. You can try to drop the backup_backup table in the Mysql database and then try to open the Restore tab again. Just make a pre-backup of the table.

dslengel commented 3 years ago

Hi, I dropped the backup_backup table, than I restarted the system, but unfortunately it has not changed anything! image (1)

Carazyda commented 3 years ago

Please check the logs for errors again after resetting the table.

dslengel commented 3 years ago

Hi Mike,

I've opened a folder on google drive to show you all the necessary logs ( https://drive.google.com/drive/folders/1F3JZ3OQsmMUMuXCp2QEanzoXxWyUp8ST?usp=sharing ) Where can I send you the password to open that folder?

Am Di., 8. Juni 2021 um 10:18 Uhr schrieb Mike Grunin < @.***>:

Please check the logs for errors again after resetting the table.

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