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ONLYOFFICE / CommunityServer

Free open source office suite with business productivity tools: document and project management, CRM, mail aggregator.
http://www.onlyoffice.com
Apache License 2.0
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Error, download failed" message #348

Closed reza-nasrollahi closed 3 years ago

reza-nasrollahi commented 3 years ago

hi i install onlyoffice document server docker version on my ubunto 20 and i run onlyoffice community developer edition on win server 2019 i can use example into docker but i cant connect to document server from onlyoffice community and i got download failed" message Error Untitled and

index please help me i know this is a common Error and Already resolved but i cant solve the problem please help me

ShockwaveNN commented 3 years ago

Seems this is network problem between ONLYOFFICE DocumentServer and ONLYOFFICE CommunityServer, moving to CommunityServer

Carazyda commented 3 years ago

Hello @reza-nasrollahi You need to setup in CommunityServer address an ip that DocumentServer can resolve, not localhost.

P.S. We dont have onlyoffice community developer edition, seems that you installed only CommunityServer, without ControlPanel and DocumentServer. If you want you can install ONLYOFFICE Workspace, with all this three components at the same machine and portal, thats already configured (https://www.onlyoffice.com/download-workspace.aspx#workspace-community).

reza-nasrollahi commented 3 years ago

I downloaded CommunityServer and did my editing and I built it through the build folder and put it on iis and everything is fine but I need to connect to DocumentServer on Docker but I have a problem, I even put CommunityServer on the server and assigned an IP and domain to it, but I still could not connect to DocumentServer which is on Docker in ubuntu even i try to put DocumentServer docker in windows server 2022 and set CommunityServer on iis both are in same server and network but still cant connect between them Please tell me what to do

Carazyda commented 3 years ago

Please attach screenshots and errors from logs (web.files.log and web.api.log).

Also remember that you can install ONLYOFFICE Workspace which includes all components that are already configured.

And please reopen the issue if the problem persists.

reza-nasrollahi commented 3 years ago

web.api: 2021-10-30 05:46:57,777 WARN [2250] ASC.Api - ASC cookie auth failed with cookie=BY+sDz0FF3aAbs0lVP5VqybgCPoRTXZTvvphXajCWROOr1wwRXJqi7IcxKcgSHTZar4alDjS7j2a+WuYOjXK8DTZ1JWRtK/IBa6PYukPC5p6Y98fuQgmczXnXWMa3Ug+YPyPrGeynJMO6sLx/Vq+Iw== 2021-10-30 05:47:01,058 WARN [2249] ASC.Api - ASC cookie auth failed with cookie=BY+sDz0FF3aAbs0lVP5VqybgCPoRTXZTvvphXajCWROOr1wwRXJqi7IcxKcgSHTZar4alDjS7j2a+WuYOjXK8DTZ1JWRtK/IBa6PYukPC5p6Y98fuQgmczXnXWMa3Ug+YPyPrGeynJMO6sLx/Vq+Iw== 2021-10-30 05:47:03,058 WARN [2205] ASC.Api - ASC cookie auth failed with cookie=BY+sDz0FF3aAbs0lVP5VqybgCPoRTXZTvvphXajCWROOr1wwRXJqi7IcxKcgSHTZar4alDjS7j2a+WuYOjXK8DTZ1JWRtK/IBa6PYukPC5p6Y98fuQgmczXnXWMa3Ug+YPyPrGeynJMO6sLx/Vq+Iw== 2021-10-30 05:47:05,048 WARN [2205] ASC.Api - ASC cookie auth failed with cookie=BY+sDz0FF3aAbs0lVP5VqybgCPoRTXZTvvphXajCWROOr1wwRXJqi7IcxKcgSHTZar4alDjS7j2a+WuYOjXK8DTZ1JWRtK

web.file.log

2021-10-29 16:52:35,704 ERROR [1323] ASC.Files - Converter DocService check error ASC.Web.Core.Files.DocumentService+DocumentServiceException: document signature at ASC.Web.Core.Files.DocumentService+DocumentServiceException.ProcessResponseError (System.String errorCode) [0x000eb] in :0 at ASC.Web.Core.Files.DocumentService.GetResponseUri (System.String jsonDocumentResponse, System.String& responseUri) [0x00041] in :0 at ASC.Web.Core.Files.DocumentService.GetConvertedUri (System.String documentConverterUrl, System.String documentUri, System.String fromExtension, System.String toExtension, System.String documentRevisionId, System.String password, ASC.Web.Core.Files.DocumentService+ThumbnailData thumbnail, ASC.Web.Core.Files.DocumentService+SpreadsheetLayout spreadsheetLayout, System.Boolean isAsync, System.String signatureSecret, System.String& convertedDocumentUri) [0x002e0] in :0 at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl () [0x00096] in :0

web.api-system.log : 2021-10-12 07:03:56,866 DEBUG [1663] ASC.ApiSystem - Variant of correct auth:ASC QxJ5L6ik5uOEdl+OcLUUlvnaNb2GUcTV8ZEH+XmK0j0B7o/+qN8vAGBIZ6A0xQh/qQIDeh5arA+q0AXn3Lz2qkHTyKWJo/QXqwFmTHerjMiF7BZ79CpcTsJX0j9K/7J9uCQJZG3fkkHJ4yTdUhvPKA==:20211012070356:_-Eh5WwPlrnRsQb7nejnrcd_ijY1 2021-10-12 07:03:56,866 INFO [1663] ASC.ApiSystem - Auth success auth.allowskip 2021-10-12 07:03:57,134 DEBUG [1665] ASC.ApiSystem - Variant of correct auth:ASC QxJ5L6ik5uOEdl+OcLUUlvnaNb2GUcTV8ZEH+XmK0j0B7o/+qN8vAGBIZ6A0xQh/qQIDeh5arA+q0AXn3Lz2qkHTyKWJo/QXqwFmTHerjMiF7BZ79CpcTsJX0j9K/7J9uCQJZG3fkkHJ4yTdUhvPKA==:20211012070357:8s-hXJlVqFWNDKV3K46i-0adhzY1 2021-10-12 07:03:57,134 INFO [1665] ASC.ApiSystem - Auth success auth.allowskip 2021-10-12 07:10:00,506 DEBUG [1687] ASC.ApiSystem - Variant of correct auth:ASC QxJ5L6ik5uOEdl+OcLUUlvnaNb2GUcTV8ZEH+XmK0j0B7o/+qN8vAGBIZ6A0xQh/qQIDeh5arA+q0AXn3Lz2qkHTyKWJo/QXqwFmTHerjMiF7BZ79CpcTsJX0j9K/7J9uCQJZG3fkkHJ4yTdUhvPKA==:20211012071000:C8OpeIh7FBTdf3FKNnZlU8enUac1 2021-10-12 07:10:00,506 INFO [1687] ASC.ApiSystem - Auth success auth.allowskip 2021-10-12 07:10:00,705 DEBUG [1690] ASC.ApiSystem - Variant of correct auth:ASC QxJ5L6ik5uOEdl+OcLUUlvnaNb2GUcTV8ZEH+XmK0j0B7o/+qN8vAGBIZ6A0xQh/qQIDeh5arA+q0AXn3Lz2qkHTyKWJo/QXqwFmTHerjMiF7BZ79CpcTsJX0j9K/7J9uCQJZG3fkkHJ4yTdUhvPKA==:20211012071000:C8OpeIh7FBTdf3FKNnZlU8enUac1 2021-10-12 07:10:00,705 INFO [1690] ASC.ApiSystem - Auth success auth.allowskip

Carazyda commented 3 years ago

The error is here

2021-10-29 16:52:35,704 ERROR [1323] ASC.Files - Converter DocService check error ASC.Web.Core.Files.DocumentService+DocumentServiceException: document signature

You need to configured JWT between CommunityServer and DocumentServer, please read this instruction. For CommunityServer you need change this in WebStudio\web.appsettings.config for keys key="files.docservice.secret" and key="files.docservice.secret.header", and restart site of Onlyoffice in IIS.

reza-nasrollahi commented 3 years ago

The problem ..... was solved and now I have the first problem, download fail

web.api: 2021-10-31 12:55:55,056 ERROR [21] ASC.Api - method error: http://localhost/api/2.0/files/docservice.json?__=63426 - Server error System.Exception: Converter url: download at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl() at ASC.Api.Documents.DocumentsApi.CheckDocServiceUrl(String docServiceUrl, String docServiceUrlInternal, String docServiceUrlPortal)

web.log:

2021-10-31 12:56:42,460 ERROR [32] ASC - Service Error: Unable to connect to the remote server, at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request) at System.Net.WebClient.UploadString(Uri address, String method, String data) at ASC.Core.Notify.Signalr.SignalrServiceClient.MakeRequest(String method, Object data) at ASC.Core.Notify.Signalr.SignalrServiceClient.FilesChangeEditors(Int32 tenantId, String fileId, Boolean finish), No connection could be made because the target machine actively refused it 127.0.0.1:9899 2021-10-31 12:57:04,564 ERROR [31] ASC - Service Error: Unable to connect to the remote server, at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request) at System.Net.WebClient.UploadString(Uri address, String method, String data) at ASC.Core.Notify.Signalr.SignalrServiceClient.MakeRequest(String method, Object data) at ASC.Core.Notify.Signalr.SignalrServiceClient.FilesChangeEditors(Int32 tenantId, String fileId, Boolean finish), No connection could be made because the target machine actively refused it 127.0.0.1:9899 2021-10-31 14:51:04,388 ERROR [73] ASC - Service Error: Unable to connect to the remote server, at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request) at System.Net.WebClient.UploadString(Uri address, String method, String data) at ASC.Core.Notify.Signalr.SignalrServiceClient.MakeRequest(String method, Object data) at ASC.Core.Notify.Signalr.SignalrServiceClient.FilesChangeEditors(Int32 tenantId, String fileId, Boolean finish), No connection could be made because the target machine actively refused it 127.0.0.1:9899 2021-10-31 15:07:19,376 ERROR [131] ASC - Service Error: Unable to connect to the remote server, at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request) at System.Net.WebClient.UploadString(Uri address, String method, String data) at ASC.Core.Notify.Signalr.SignalrServiceClient.MakeRequest(String method, Object data) at ASC.Core.Notify.Signalr.SignalrServiceClient.FilesChangeEditors(Int32 tenantId, String fileId, Boolean finish), No connection could be made because the target machine actively refused it 127.0.0.1:9899

web.file :

2021-10-31 12:55:55,044 ERROR [21] ASC.Files - Converter DocService check error ASC.Web.Core.Files.DocumentService+DocumentServiceException: download at ASC.Web.Core.Files.DocumentService.DocumentServiceException.ProcessResponseError(String errorCode) at ASC.Web.Core.Files.DocumentService.GetResponseUri(String jsonDocumentResponse, String& responseUri) at ASC.Web.Core.Files.DocumentService.GetConvertedUri(String documentConverterUrl, String documentUri, String fromExtension, String toExtension, String documentRevisionId, String password, ThumbnailData thumbnail, SpreadsheetLayout spreadsheetLayout, Boolean isAsync, String signatureSecret, String& convertedDocumentUri) at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.CheckDocServiceUrl()

Carazyda commented 3 years ago

Problem is here. That means, DocumentServer cant resolve localhost address for the CommunityServer.

2021-10-31 12:55:55,056 ERROR [21] ASC.Api - method error: http://localhost/api/2.0/files/docservice.json?__=63426 - Server error System.Exception: Converter url: download

I already answered this problem

You need to setup in CommunityServer address an ip that DocumentServer can resolve, not localhost.