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ONLYOFFICE / DesktopEditors

An office suite that combines text, spreadsheet and presentation editors allowing to create, view and edit local documents
https://www.onlyoffice.com
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Video insertion and playback -> black box #1187

Closed Gredin67 closed 11 months ago

Gredin67 commented 1 year ago

This issue is unique.

Operating System

Linux (DEB package)

Version information

7.2.1-36

Expected Behavior

Insert video and be able to play it in edition and presentation mode.

Actual Behavior

When inserting a video, only a black square box gets inserted. When I click to play the box gets grey, no video playback. I have VLC and ffmpeg installed on Linux Mint Mate.

Reproduction Steps

No response

Additional information

[code]
System:
  Kernel: 5.19.0-28-generic x86_64 bits: 64 compiler: N/A Desktop: i3 4.20.1 dm: LightDM
    Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: LENOVO product: 20L6S24N00 v: ThinkPad T480 serial: <superuser required>
    Chassis: type: 10 serial: <superuser required>
  Mobo: LENOVO model: 20L6S24N00 v: SDK0J40697 WIN serial: <superuser required> UEFI: LENOVO
    v: N24ET49W (1.24 ) date: 04/19/2019
Battery:
  ID-1: BAT0 charge: 14.6 Wh (80.7%) condition: 18.1/23.9 Wh (75.5%) volts: 12.0 min: 11.4
    model: LGC 01AV489 serial: <filter> status: Not charging
  ID-2: BAT1 charge: 16.6 Wh (80.6%) condition: 20.6/24.0 Wh (86.0%) volts: 12.1 min: 11.5
    model: SMP 01AV452 serial: <filter> status: Not charging
  Device-1: hid-34:88:5d:41:ac:b1-battery model: Keyboard K380 serial: N/A charge: N/A
    status: Discharging
  Device-2: hid-34:88:5d:44:e7:1f-battery model: Bluetooth Mouse M336/M337/M535 serial: N/A
    charge: N/A status: Discharging
CPU:
  Info: quad core model: Intel Core i5-8350U bits: 64 type: MT MCP arch: Coffee Lake rev: A cache:
    L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 2499 high: 2500 min/max: 400/3600 cores: 1: 2500 2: 2500 3: 2500 4: 2500
    5: 2500 6: 2500 7: 2500 8: 2499 bogomips: 30399
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel UHD Graphics 620 vendor: Lenovo driver: i915 v: kernel ports: active: eDP-1
    empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:5917
  Device-2: IMC Networks Integrated Camera type: USB driver: uvcvideo bus-ID: 1-8:3
    chip-ID: 13d3:56a6
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting alternate: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96
  Monitor-1: eDP-1 model: BOE Display res: 1920x1080 dpi: 158 diag: 354mm (13.9")
  OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 22.0.5 direct render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Lenovo ThinkPad T480 driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:9d71
  Sound Server-1: ALSA v: k5.19.0-28-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Ethernet I219-LM vendor: Lenovo driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:15d7
  IF: enp0s31f6 state: down mac: <filter>
  Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel pcie: speed: 2.5 GT/s lanes: 1
    bus-ID: 03:00.0 chip-ID: 8086:24fd
  IF: wlp3s0 state: up mac: <filter>
  IF-ID-1: docker0 state: down mac: <filter>
  IF-ID-2: virbr0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-7:2
    chip-ID: 8087:0a2b
  Report: hciconfig ID: hci0 rfk-id: 11 state: up address: <filter> bt-v: 2.1 lmp-v: 4.2
    sub-v: 100
Drives:
  Local Storage: total: 238.47 GiB used: 114.66 GiB (48.1%)
  ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKKF256G8L size: 238.47 GiB speed: 31.6 Gb/s
    lanes: 4 serial: <filter> temp: 31.9 C
Partition:
  ID-1: / size: 141.43 GiB used: 57.32 GiB (40.5%) fs: ext4 dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 96 MiB used: 30.6 MiB (31.8%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 68.7 MiB (3.4%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Device-1: 1-7:2 info: Intel Bluetooth wireless interface type: Bluetooth driver: btusb
    rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0a2b
  Device-2: 1-8:3 info: IMC Networks Integrated Camera type: Video driver: uvcvideo rev: 2.0
    speed: 480 Mb/s chip-ID: 13d3:56a6
  Hub-2: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
  Device-1: 2-3:2 info: Realtek Card Reader type: Mass Storage driver: usb-storage rev: 3.0
    speed: 5 Gb/s chip-ID: 0bda:0316
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 2 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Hub-4: 4-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
Sensors:
  System Temperatures: cpu: 44.0 C pch: 42.5 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 3860 apt: 3845 flatpak: 15
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-robotics.list
    1: deb http: //debrob.upc.edu/debian-robotics bullseye-robotics main
    2: deb http: //debrob.upc.edu/debian-robotics bullseye-ros4debian main
  Active apt repos in: /etc/apt/sources.list.d/element-io.list
    1: deb [signed-by=/usr/share/keyrings/element-io-archive-keyring.gpg] https: //packages.element.io/debian/ default main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https: //ftp-stud.hs-esslingen.de/pub/Mirrors/packages.linuxmint.com vera main upstream import backport
    2: deb http: //miroir.univ-lorraine.fr/ubuntu jammy main restricted universe multiverse
    3: deb http: //miroir.univ-lorraine.fr/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //miroir.univ-lorraine.fr/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/onlyoffice.list
    1: deb https: //download.onlyoffice.com/repo/debian squeeze main
  No active apt repos in: /etc/apt/sources.list.d/ros-latest.list
  No active apt repos in: /etc/apt/sources.list.d/ros2.list
  Active apt repos in: /etc/apt/sources.list.d/vscodium.list
    1: deb [ signed-by=/usr/share/keyrings/vscodium-archive-keyring.gpg ] https: //paulcarroty.gitlab.io/vscodium-deb-rpm-repo/debs vscodium main
  Active apt repos in: /etc/apt/sources.list.d/zotero.list
    1: deb [signed-by=/usr/share/keyrings/zotero-archive-keyring.gpg by-hash=force] https: //zotero.retorque.re/file/apt-package-archive ./
Info:
  Processes: 378 Uptime: 2d 7h 16m Memory: 15.51 GiB used: 8.51 GiB (54.9%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.3.0 alt: 11 Client: Unknown python3.10 client inxi: 3.3.13
[/code]
Gredin67 commented 1 year ago

With the flatpak it plays, but it takes twice the disk space and resources usage...

Rita-Bubnova commented 1 year ago

@Gredin67, Sorry for the long wait. DesktopEditors v7.4.1 is released. Is this issue relevant?

Rita-Bubnova commented 11 months ago

This issue was closed due no response.

darkyelox commented 5 months ago

I have this problem in Manjaro Linux, the version is 8.0.1.31, the video is black on presentation, the audio works, in presentation mode the video audio also works but the player is empty with no video