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ONLYOFFICE / DesktopEditors

An office suite that combines text, spreadsheet and presentation editors allowing to create, view and edit local documents
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Print does not work with network printers over ipp #1437

Closed Sommerwiesel closed 5 months ago

Sommerwiesel commented 10 months ago

This issue is unique.

Operating System

Linux (Arch official AUR)

Version information

7.5.1.23

Expected Behavior

I print a document and select my CUPS network shared printer and it prints

Actual Behavior

The printer does not receive any kind of printing task

Reproduction Steps

  1. Open any document in ONLYOFFICE
  2. STRG + P
  3. Select PIXMA (ipps) shared from my raspberry
  4. Print
  5. Nothing happens
  6. CUPS webinterface shows no tasks

Additional information

All other apps on my Linux are able to print. If I save the document as PDF, open it in Okular and print, it works.

I use unencrypted ipp because the printer is not shared over WAN, there is really no need for encryption in my local network and the hassle of setting up a self-signed-cert.

DEBUG LOG

** (DesktopEditors:6935): WARNING **: 16:44:15.174: failed to get find a colord device: The name org.freedesktop.ColorManager was not provided by any .service files
QXcbConnection: XCB error: 8 (BadMatch), sequence: 2992, resource id: 81788991, major code: 130 (Unknown), minor code: 3
QFileInfo::absolutePath: Constructed with empty filename
QPainter::begin(): Returned false
LuckySpecialist commented 10 months ago

Hi @Sommerwiesel, It was not possible to repeat your problem. Please specify the exact operating system and environment. It would be great if you provide a short video showing a demonstration of the problem.

Sommerwiesel commented 10 months ago

Hi @LuckySpecialist

Sure, here you go:

Operating System: Manjaro Linux KDE Plasma Version: 5.27.9 KDE Frameworks Version: 5.112.0 Qt Version: 5.15.11 Kernel Version: 6.6.3-1-MANJARO (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 5800X 8-Core Processor Memory: 31.3 GiB of RAM Graphics Processor: AMD Radeon RX 6700 XT Manufacturer: Gigabyte Technology Co., Ltd. Product Name: X570 AORUS ELITE System Version: -CF

Do you need anything else?

Video: https://streamable.com/42t27v

In the video I first show how I try to print via ONLYOFFICE, then open CUPS and show that it doesn't show any incoming jobs I then open the PDF of said document and print it, open CUPS and show that it has received a job from the PDF.

LuckySpecialist commented 6 months ago

Hi @Sommerwiesel! I apologize for the long answer, I returned to this problem, but the video is no longer available :( I would like to note that we do not have an officially supported AUR package. I checked again the printing from Ubuntu 22.04 with the DEB package versions 7.5.1 and 8.0.1 in conjunction with the printer server on raspberry pi + CUPS 2.3.3op2. I didn't find a problem. Is the problem relevant to you on the new version of the editors from the official repository?

Rita-Bubnova commented 5 months ago

This issue was closed due no response.