[uncertain] Font Issues, systemwide following OnlyOffice Suite Update

[whospoel]

This issue is unique.

• [X] I have used the search tool and did not find an issue describing my bug.

Operating System

Windows 10 / 8.1 / 7

Version information

8.0.0

Expected Behavior

Text is rendered normally

Actual Behavior

Text rendering is broken since the update, not only in the software, but also in other apps/programs Desktop environment or Webbrowsers are not affected. Sometimes text is illegible:

This still happens even with bigger fonts, here at 24:

Reproduction Steps

For me it's just starting the software or any other program that seems to render text similarly to this software

Additional information

First of all, I am sorry if this is unrelated to the software, but after extensive googling I think I have ruled out nearly everything else. So I am posting this here on the off-chance that someone knows what's up. Thank you for reading this.

I cannot pinpoint the culprit of the issue, nor can I claim that this is definitely caused by the software, however the problem was definitely not present before updating and was encountered immediately afterwards. I know this, since I was writing a paper at the time and did the update to have access to the plugin store specifically. The issue appeared as soon as the software started after updating. It's not only text either, but there are issues in the GUI as well, as seen in this screenshot.

maybe relevant:

Screen Resolution: 1080p Scaling: 100% ClearType: On

[VladimirProkofiev52]

Hello! @whospoel We noticed that your system font looks different. Could you please tell us if you've changed the font on your system? If you did, what font did you change it to? Try resetting the system font settings to default and see if the issue persists.

Try launching our editor with the command: --disable-gpu Here's how:

1. Right-click on the shortcut of our editor.
2. Select "Properties" from the menu.
3. In the "Shortcut" tab, append --disable-gpu to the "Target" field. (It should look something like this: "C:\Program Files\ONLYOFFICE\DesktopEditors\DesktopEditors.exe" --disable-gpu)
4. Apply the changes.

Is the text display issue only occurring in our application or in others as well?

Please provide the specifications of the computer where the issue is happening.

[whospoel]

Hi, I was wondering about the font myself and was looking for a way to change it, because I thought it rather odd the update suddenly would introduce a Serif font in its UI, but no, I didn't change it. To my surprise, however, today the font changed back to a non-Serif, so I don't know what caused this, but a reboot helped.

Thank you so much for your help! I have now disabled the GPU in the launch parameters and the issue with the font rendering is gone in both the UI and the document, which makes me both rejoice and scratch my head now, because I don't know where to start the search for the root cause of this now. Maybe some part of the gpu driver is corrupted? I don't know that much about GUI rendering.

But to answer your questions:

Yes, other programs are affected as well. And your trick seems to work in the one I tried as well.

Before:

After:

System: Microsoft Windows 10 Pro 10.0.19045 Build 19045 AMD Ryzen 5 3600 16GB RAM 2060 Super Resolution: 1920x1080

[VladimirProkofiev52]

We're pleased that we could assist you in identifying the problem. However, regrettably, we're unable to aid in resolving it as it lies outside the scope of our application. It's possible that reinstalling your graphics driver could offer a solution, or you might consider installing a previous version of the graphics driver.

Since the issue doesn't originate from our editor, we'll close this ticket. Thank you for reporting it!