Windows destop editor move to new monitor with shortcut issue

[GhostOfSatoshi]

This issue is unique.

• [X] I have used the search tool and did not find an issue describing my bug.

Operating System

Windows 10 / 8.1 / 7

Version information

8.1.0.196

Expected Behavior

When moving to a different monitor in multimonitor setup with keyboard shortcut it should move and work fine.

Actual Behavior

Main window moves, but it is empty (eg. no content, just grey). When moved back to the original monitor it is ok again. (it works ok if you drag the window with the mouse)

Reproduction Steps

Start an empty spreadsheet on a machine with 2 monitors Move the window to the other monitor using thje keyboard shortcut Win+Shift+Left or Right arrow You can't do anything in the new location as windows is empty (you can't even grab the window) Move it back => it is ok on the original monitor Move it to the new monitor by mouse: ok

Additional information

Intel Arc GPU, 2x4K Screens with

[LuckySpecialist]

Hi @GhostOfSatoshi! Please provide additional information about your system:

1. The operating system and its exact version
2. The exact models of the monitors used and the type of connection
3. The scale set for each monitor in the OS
4. The exact model of the graphics card and the version of the installed driver in the OS

Was this problem on an earlier version of the Desktop Editors (8.0/7.5)?

If you attach screenshots and/or a video showing the problem, it can help speed up the solution of the problem.

[GhostOfSatoshi]

I just switch to Desktop Editors from MSOffice, so no earlier experience.

Windows 11 Pro v10.0.22631.3737 (latest) 2a LG 75NANO966 (8K TV) 2b Samsung QE65Q68BAUXXC (4K) 4K and 150% scale on both monitors Intel ARC A750D (Asrock Challenger Intel ARC A750 D 8GB OC GDDR6) See two attached screenshots. One where it's ok. And one where the spreadsheet was moved by shortcut to the other monitor.

Few points to add: Only happens when you use the windows move to other screen keyboard shortcut (Win+Shift+ left/right arrow) Window is ok again if you move it back to the start-up monitor.

[GhostOfSatoshi]

On the pics I moved the spreadsheet from the right to the left monitor (over the editor main window). And it just shows grey. It doesn't matter which monitor you start. It doesn't matter if it is the same or not.

[LuckySpecialist]

Thanks for the additional information. What type of package is used (exe/msi)? What driver version is used for Intel ARK A750D and are there other video adapters in the system?

[GhostOfSatoshi]

It was the msi version of the installer I used. Arc diver version: 31.0.101.5445 No other adapters (CPU doesn't have a GPU).

[LuckySpecialist]

Which CPU is used on this system? Please specify, is the Interface scaling option set to Auto in the editor settings? Can you check this issue if the Use graphics acceleration when available option is disabled in the application settings?

[LuckySpecialist]

I managed to reproduce the problem on my stand, issued Bug 68947. Thanks for feedback.